Jesse Diaz
Hallandale,FL
Summary
Dynamic professional with a proven track record at the State of Florida Department of Revenue, specializing in data analysis and bilingual customer interactions. Excelled in roles requiring the use of technology for monitoring and communication, alongside demonstrating exceptional cultural awareness and language skills in English, Spanish, and French. Achievements include streamlining case management processes and enhancing customer service standards.
Overview
27
27
years of professional experience
Work History
Operation Analyst I
State of Florida Department of Revenue
03.2022 - Current
- Analyzed interstate mail to take the next action on individual cases and/or assigning tasks to other team members necessary to advance a case to the next step.
- Collected, arranged, and input information into database system.
- Executed contact with customers in English and Spanish to clarify or obtain information.
- Consistently completed work on 3-4 cases every hour.
Lead International Flight Attendant
American Airlines
08.1998 - 12.2021
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
Associate of Arts - Spanish And French Language Studies
Miami Dade College
Miami, FL12.2010
Skills
Efficient use of technology programs used to monitor information, track progress and provided information to customers
Communicating with business partners effectively in English and Spanish
Advanced French speaker
Beginner Japanese Language
First hand cultural awareness in multiple countries in regards to colloquialisms and political environment
Affiliations
- Save the children. Provided monthly assistance for 7-8 years.
Timeline
Operation Analyst I
State of Florida Department of Revenue
03.2022 - Current
Lead International Flight Attendant
American Airlines
08.1998 - 12.2021
Associate of Arts - Spanish And French Language Studies
Miami Dade College
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