Jesse Diaz
Jamestown
Summary
Dedicated professional with a strong background in customer service and team leadership. Proven ability to train staff effectively and resolve customer complaints, contributing to improved operational efficiency and team performance.
Overview
3
3
years of professional experience
Work History
Shift Manager
Coborns
Jamestown
02.2023 - Current
- Managed inventory and restocked shelves as needed to maintain optimal stock levels.
- Handled customer inquiries and resolved complaints to ensure satisfaction.
- Monitored cash registers for accuracy and security during transactions.
- Supervised team members during shifts to enhance operational efficiency.
- Trained new staff on customer service protocols and store policies.
- Managed daily cash intake by counting registers and tabulating profits accurately.
- Inspected work areas regularly to uphold cleanliness and organization standards.
- Developed positive relationships with staff, customers, and vendors to foster a collaborative environment.
Team Member
Arby's
Jamestown
12.2022 - 05.2023
- Prepared food items according to Arby's standard recipes and procedures.
- Maintained cleanliness and organization of work areas throughout shifts.
- Assisted customers with menu selections, ensuring excellent service.
- Operated kitchen equipment safely and efficiently during food preparation.
- Collaborated with team members for timely order fulfillment.
- Stocked supplies and ingredients to support daily operations.
- Handled cash transactions accurately at the register during peak hours.
- Followed safety guidelines to ensure a safe working environment.
Skills
- Inventory management and cash handling
- Team leadership and supervision
- Customer service and support
- Vendor management
- Problem solving and decision making
- Effective communication
- Reporting and documentation
- Collaborative teamwork strategies
- Employee training and mentoring
- Procedural oversight
- Shift management
- Relationship building
- Supply ordering processes
- Customer complaint resolution
- Materials inspection expertise
- Active listening
- Forklift operation proficiency
- Financial reporting
- Auditing
- Bookkeeping
References
References available upon request.
Timeline
Shift Manager
Coborns
02.2023 - Current
Team Member
Arby's
12.2022 - 05.2023