- Organization
- Data Entry
- Fast paced work environments
- Scheduling and multitasking
- Personal Development and Self-Improvement
- Task oriented activities
- Building strong and meaningful relationships in and outside of the work place
Jesse Eddy
Muscle Shoals,AL
Summary
- Adaptable office support specialist with over four years of experience managing operations and enhancing communication across teams.
- Known for attention to detail and effective problem resolution, contributing to increased efficiency and positive work environments.
- Detail and task oriented professional with strong time management skills.
- Proven ability to streamline processes and enhance team productivity in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales Office Support Specialist
Bank Independent
Muscle Shoals, AL
05.2019 - Current
- Managed daily office operations, ensuring efficient workflow and effective communication among teams.
- Coordinated scheduling for meetings, optimizing time management for all parties involved.
- Trained new staff on office protocols and software applications to enhance team productivity.
- Collaborated with cross-functional teams to support project initiatives and enhance operational effectiveness.
- Collaborated with IT staff to address technical issues promptly, minimizing downtime for office equipment or software applications.
- Assisted in the development and implementation of new office procedures that increased overall productivity and efficiency within the organization.
- Reduced errors in documentation by diligently proofreading and editing various reports, procedures and guidelines.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Contributed to team projects by conducting research, compiling data, and creating reports as required for successful completion.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Liaised between vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Roving Relationship Banker
Bank Independent
10.2018 - 05.2019
- Provided expert guidance on banking products, enhancing customer satisfaction and loyalty.
- Analyzed customer needs to recommend tailored financial strategies, driving increased product adoption.
- Ensured compliance with banking regulations through diligent monitoring and reporting practices.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to customers effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information.
- Developed and maintained strong relationships with customers, ensuring high level of satisfaction and retention.
Roving and Flex Teller
Bank Independent
Tuscumbia, AL
10.2016 - 10.2018
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Managed cash drawer, maintaining accurate records and balancing daily transactions effectively.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the sales office by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Education
Associate of Applied Science - Business Administration
Northwest Shoals Community College
Muscle Shoals05-2018
High School Honors Diploma -
Muscle Shoals High Schoole
Muscle Shoals05-2013
Skills
- Verbal communication
- Document management
- Calendar management
- Spreadsheet management
- Meeting coordination
- Teamwork
- Multitasking and time management
- Collaboration
- Fast learner
- Attention to detail
- Excellent communication
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Adaptability and flexibility
- Relationship building
- Task orientation and prioritizing
- Data entry
- Professionalism
- Editing and proofreading
- Friendly, positive attitude
- Calm under pressure
- Problem resolution
Accomplishments
- Received the Ideal Team Player Award in September 2021.
- Collaborated with a project team in the development of ITM implementation.
- Achieved in depth research through effectively helping with detail oriented tasks.
Interests
Timeline
Sales Office Support Specialist
Bank Independent
05.2019 - Current
Roving Relationship Banker
Bank Independent
10.2018 - 05.2019
Roving and Flex Teller
Bank Independent
10.2016 - 10.2018
Associate of Applied Science - Business Administration
Northwest Shoals Community College
High School Honors Diploma -
Muscle Shoals High Schoole
Ideal Team Player Award September 2021
A teller called for assistance with a difficult customer that eventually led to us getting the Security team and local law enforcement involved. The teller expressed her gratitude given the gravity of the situation and how she appreciated the guidance I provided while ensuring her that she was doing the right thing for all parties involved and helping her stay calm during a extremely stressful situation.