Summary
Overview
Work History
Education
Skills
Timeline
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JESSE GOODHEART

Rensselaer,IN

Summary

Multi-talented Manager successful at handling customer issues quickly. I have a proven track record at Ruan Transportation, enhancing operational efficiency and elevating customer satisfaction. Expert in staff management, I excel in coaching teams towards surpassing goals with one notable achievement being the significant reduction of turnover rates. Skilled in both reporting and fostering team collaboration. Bringing 20 years of progressive experience to the table.

Overview

21
21
years of professional experience

Work History

Service Manager

John Deere
10.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Trained and supervised team of service staff members to meet business goals.

TRANSPORTATION MANAGER

RUAN TRANSPORTATION
06.2022 - Current
  • Manage a team of drivers, dispatchers and other personnel involved in the milk transport process.
  • Provided training on safe driving practices, route optimization techniques, and ensure federal regulations are being followed.
  • Maintained accurate records of shipments including pick-up and delivery times, freight charges, and driver hours worked.
  • Facilitated investigations to determine causes of transportation accidents and improve safety procedures.

Service Manager

RUAN TRANSPORTATION
08.2018 - 06.2022
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Created employee work schedules to keep shifts properly staffed.
  • Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored employee performance through analysis of key metrics.
  • Hired, trained and developed service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Managed service department budget and investigated and resolved discrepancies.
  • Defined department objectives and monitored performance to facilitate operations.
  • Inspected completed work to assess quality and identify skill gaps.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Established and enforced clear safety policies to protect workers from injury.

Service Manager

RUAN TRANSPORTATION
08.2016 - 08.2017
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated, led and supported employees to maintain low turnover.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.

Service Manager/Mechanic

RUAN TRANSPORTATION
07.2004 - 08.2016
  • Delegated tasks to employees to effectively complete projects in shop and wash bay.
  • Worked with the health department to inspect tankers.
  • Scheduled preventative maintenance for tractors and trailers.
  • Provided exceptional customer service to ensure satisfaction and loyalty.
  • Work as food grade welder inside food grade tanks.
  • Lead Mechanic for many years promoted to Service Manager.

Education

SOME COLLEGE (NO DEGREE) - ASC CERTIFICATION

Eastern New Mexico University
Roswell, NM

Skills

  • Reporting and documentation
  • Staff management
  • Task delegation
  • Coaching and mentorship
  • Training & Development
  • Team Collaboration
  • Excel Fluent
  • Maximo

Timeline

Service Manager

John Deere
10.2024 - Current

TRANSPORTATION MANAGER

RUAN TRANSPORTATION
06.2022 - Current

Service Manager

RUAN TRANSPORTATION
08.2018 - 06.2022

Service Manager

RUAN TRANSPORTATION
08.2016 - 08.2017

Service Manager/Mechanic

RUAN TRANSPORTATION
07.2004 - 08.2016

SOME COLLEGE (NO DEGREE) - ASC CERTIFICATION

Eastern New Mexico University

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