Overview
Work History
Education
Skills
Timeline
Generic

Jesse Grogan

Lawrenceville,GA

Overview

9
9
years of professional experience

Work History

HR Specialist

ARG
Atlanta
01.2020 - Current
  • Onboarding new candidates
  • Working with recruiters to hire candidates
  • Payroll weekly
  • Insurance benefits
  • Time card management
  • I9 and other tax paperwork.

CSR

LSI
Buford, GA
01.2023 - 08.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.

House Spa Manager

Patrick's of Atlanta
Buford
07.2018 - 09.2019
  • Oversaw Inventory and fulfilled online orders
  • Kept providers as well as client's schedules
  • Paid the bills as well as vendors
  • Finalized and cut Payroll checks.

SERVER

Mirza lounge
10.2017 - 07.2018
  • Delivered quality service by offering comprehensive menu and product knowledge, a welcoming environment, and friendly service
  • Prepared for large parties and events by anticipating planning and staffing needs
  • Assisted other areas of the restaurant including answering telephones and completing financial transactions for other staff members.

SALES ASSOCIATE

RACETRAC
01.2017 - 10.2017
  • Maintained visual appeal of the store by effectively executing visual plans and organizing merchandise
  • Proposed innovative marketing ideas
  • Prepared outgoing shipments and processed returns
  • Created a quality customer experience by offering thorough product knowledge and engaging service.

SALES ASSOCIATE

New Balance
05.2015 - 10.2016
  • Used product knowledge to assist customers in choosing the correct shoes for their needs
  • Maintained records related to store sales
  • Assisted in several areas of the store including greeting customers, answering phones, and stocking merchandise.

Education

Skills

  • Microsoft Word
  • Microsoft Office
  • Communication skills
  • Customer service
  • Organizational skills
  • Data entry
  • Payroll
  • Clerical experience
  • Human resources
  • Front desk
  • Administrative experience
  • Accounting and financing (2 years)

Timeline

CSR

LSI
01.2023 - 08.2023

HR Specialist

ARG
01.2020 - Current

House Spa Manager

Patrick's of Atlanta
07.2018 - 09.2019

SERVER

Mirza lounge
10.2017 - 07.2018

SALES ASSOCIATE

RACETRAC
01.2017 - 10.2017

SALES ASSOCIATE

New Balance
05.2015 - 10.2016

Jesse Grogan