Jesse Grogan
Lawrenceville,GA
Overview
9
9
years of professional experience
Work History
HR Specialist
ARG
Atlanta
01.2020 - Current
- Onboarding new candidates
- Working with recruiters to hire candidates
- Payroll weekly
- Insurance benefits
- Time card management
- I9 and other tax paperwork.
CSR
LSI
Buford, GA
01.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
House Spa Manager
Patrick's of Atlanta
Buford
07.2018 - 09.2019
- Oversaw Inventory and fulfilled online orders
- Kept providers as well as client's schedules
- Paid the bills as well as vendors
- Finalized and cut Payroll checks.
SERVER
Mirza lounge
10.2017 - 07.2018
- Delivered quality service by offering comprehensive menu and product knowledge, a welcoming environment, and friendly service
- Prepared for large parties and events by anticipating planning and staffing needs
- Assisted other areas of the restaurant including answering telephones and completing financial transactions for other staff members.
SALES ASSOCIATE
RACETRAC
01.2017 - 10.2017
- Maintained visual appeal of the store by effectively executing visual plans and organizing merchandise
- Proposed innovative marketing ideas
- Prepared outgoing shipments and processed returns
- Created a quality customer experience by offering thorough product knowledge and engaging service.
SALES ASSOCIATE
New Balance
05.2015 - 10.2016
- Used product knowledge to assist customers in choosing the correct shoes for their needs
- Maintained records related to store sales
- Assisted in several areas of the store including greeting customers, answering phones, and stocking merchandise.
Education
Skills
- Microsoft Word
- Microsoft Office
- Communication skills
- Customer service
- Organizational skills
- Data entry
- Payroll
- Clerical experience
- Human resources
- Front desk
- Administrative experience
- Accounting and financing (2 years)
Timeline
CSR
LSI
01.2023 - 08.2023
HR Specialist
ARG
01.2020 - Current
House Spa Manager
Patrick's of Atlanta
07.2018 - 09.2019
SERVER
Mirza lounge
10.2017 - 07.2018
SALES ASSOCIATE
RACETRAC
01.2017 - 10.2017
SALES ASSOCIATE
New Balance
05.2015 - 10.2016