Toast POS
Jesse Haven
Pompano Beach,FL
Summary
Proven leader in hospitality management with a track record of enhancing customer satisfaction and retention at Baresco (BRG). Skilled in operations management and employee relations, demonstrated by efficiently resolving patron issues and fostering a positive team environment. Excelled in financial reporting and staff management, significantly contributing to business development and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Baresco (BRG)
05.2024 - Current
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
FOH Manager
Baresco (BRG)
04.2023 - 05.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
FOH Manager
Beach House Pompano (BRG)
10.2021 - 04.2023
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
Head Server
Beach House Pompano (BRG)
01.2019 - 10.2021
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Trained staff members on use of POS system.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
Bobby Rubinos
06.2017 - 01.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server Assistant
Bobby Rubinos
05.2015 - 06.2017
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
Education
No Degree - Exercise Science
Florida Atlantic University
Boca Raton, FLSkills
- Workflow Coordination
- Operations Management
- Business operations knowledge
- Business Development
- Employee Scheduling
- Employee Relations
- Financial Reporting
- Budget Control
- Sales Forecasting
- Menu development
- Inventory Control
- Customer Retention
- Staff Management
Software
Microsoft Excel
Timeline
Assistant General Manager
Baresco (BRG)
05.2024 - Current
FOH Manager
Baresco (BRG)
04.2023 - 05.2024
FOH Manager
Beach House Pompano (BRG)
10.2021 - 04.2023
Head Server
Beach House Pompano (BRG)
01.2019 - 10.2021
Server
Bobby Rubinos
06.2017 - 01.2019
Server Assistant
Bobby Rubinos
05.2015 - 06.2017
No Degree - Exercise Science
Florida Atlantic University
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