Jesse Hawkins
Blue Ridge,GA
Summary
Experienced Restaurant Manager successful at overseeing high-volume, $3.6 million dollar per year restaurant. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Mccaysville Rocks
McCaysville, GA
05.2019 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Designed all recipes for both Burra Burra OTR and Twisted Tomato
- Designed menus for both Burra Burra OTR and Twisted Tomato wood-fire pizza
- Hosted and prepared large catering events, anywhere from 50-500 people for companies such as TVA, Parade of Homes, Home Depot, Local police Departments...ect
- Optimized profits by controlling food, beverage and labor costs.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Designed menus for every catering event
Catering Manager
Mccaysville Rocks
Blue Ridge, GA
05.2019 - Current
- Maintained accurate records of orders and deliveries for catering services.
- Ensured the quality of ingredients used in meals served at catered events.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Supervised servers during catered events to ensure high standards of service were met.
- Established relationships with vendors to secure competitive prices on supplies needed for catering projects.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Developed innovative ideas for themed parties or buffets based on client needs.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Assisted in setting up tables, chairs, decorations., prior to a catered event.
- Managed inventory levels of food supplies required for upcoming catered events.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Discussed qualifications and specialties of catering teams, sharing referrals and testimonials of satisfied clients.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Distributed food to service staff for prompt delivery to customers.
- Inspected dining and serving areas for cleanliness and proper setup.
Education
Some College (No Degree) - Culinary Arts
North Georgia Technical College
BlairsvilleSkills
- Schedule Coordination
- Recruitment
- Staff Management
- Operations Management
- Customer Engagement
- Restaurant operations management
- Menu development
- Labor and food cost control
- Regulatory Compliance
- Employee Retention
- Stable work history
- Complaint resolution
- Employee recruitment expertise
- Supply Chain Management
- Resource Allocation
- Supervisory skills
- Proven sales record
- Staff Scheduling
- Wine Knowledge
- Customer service best practices
- Food Service Background
- Shift Management
- Brand standards promotion
- Conflict resolution techniques
- Organization and prioritization
- Culinary arts education
- Team Management
- Catering Coordination
- Full service restaurant background
Timeline
Restaurant Manager
Mccaysville Rocks
05.2019 - Current
Catering Manager
Mccaysville Rocks
05.2019 - Current
Some College (No Degree) - Culinary Arts
North Georgia Technical College