Jesse Henderson
New York
Summary
Dynamic and customer-focused professional with a proven track record in delivering exceptional service in fast-paced, high-end environments. Skilled in multitasking, problem-solving, and creating memorable guest experiences. Leveraging a strong background in hospitality, sales and leadership with a passion for service, mixology, wine, and spirits. Adept at maintaining a polished and efficient bar while ensuring compliance with health and safety standards.
Overview
7
7
years of professional experience
Work History
Server/Bartender/Captain
B'artusi
06.2022 - Current
- Deliver exceptional guest experiences in a high-end Italian restaurant, ensuring customer satisfaction through attentive service and personalized recommendations.
- Maintain compliance with NYC Department of Health regulations and restaurant policies.
- Demonstrate strong multitasking abilities in a fast-paced environment, balancing multiple tables and customer requests simultaneously.
- Actively listen to and address customer needs, contributing to positive reviews and repeat business.
- Assist the FOH management team in capacities such as staff supervision, cash handling, and guest recovery.
Server/Bartender
Bakersfield- Short North
07.2021 - 05.2022
- Handled the guest experience from start to finish, ensuring that all needs were met and exceeded.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Banker
Huntington National Bank
01.2020 - 06.2021
- Provided superior customer service to high-net-worth clients, managing large-scale accounts and ensuring client satisfaction.
- Processed loan applications and credit requests in compliance with banking policies and procedures.
- Conducted inbound and outbound sales calls, successfully converting leads into clients.
- Developed strong interpersonal and communication skills while building relationships with clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
General Manager
Verizon
05.2018 - 01.2020
- Led and motivated a team of 10+ employees, achieving monthly and quarterly sales goals.
- Coached and mentored sales staff, improving team performance and customer satisfaction.
- Designed and implemented sales strategies that increased revenue and operational efficiency.
- Demonstrated strong leadership and organizational skills in a fast-paced retail environment.
Education
B.A. - Business
Ohio University
Athens, Ohio12.2019
Skills
- Communication
- Leadership
- Detail Oriented
- Multitasking
- Team Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server/Bartender/Captain
B'artusi
06.2022 - Current
Server/Bartender
Bakersfield- Short North
07.2021 - 05.2022
Banker
Huntington National Bank
01.2020 - 06.2021
General Manager
Verizon
05.2018 - 01.2020
B.A. - Business
Ohio University
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