Jesse Hendrixson
Williamston
Summary
Dynamic Assistant Store Director with proven expertise in enhancing customer service and driving sales through effective team management and innovative promotional strategies.
Results-oriented leader experienced in retail operations, inventory management, and team training. Demonstrated success in analyzing sales data to optimize merchandising and boost customer engagement, contributing to overall store performance.
Proactive professional skilled in implementing promotional strategies and managing inventory efficiently. Committed to improving customer satisfaction and driving sales growth through data analysis and effective team collaboration.
Professional with strong background in retail management, prepared to excel in leadership role. Skilled in inventory management, customer service, and team leadership, with consistent focus on achieving results. Reliable and adaptable, ensuring smooth operations and effective collaboration. Known for strategic problem-solving and fostering positive work environment.
Overview
14
14
years of professional experience
Work History
Assistant Store Director
SpartanNash
Howell, MI
02.2025 - Current
- Assisted in managing daily store operations to enhance customer service and sales performance.
- Collaborated with team members to implement promotional strategies that increased product visibility.
- Supported inventory management processes, ensuring optimal stock levels and reducing waste.
- Trained new staff on operational procedures and customer engagement techniques for improved service quality.
- Analyzed sales data to identify trends and recommend adjustments to merchandising strategies.
- Facilitated communication between departments to streamline workflows and improve efficiency across the store.
- Participated in budgeting discussions, providing insights on cost-saving measures and resource allocation strategies.
- Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
Sales Vendor
Bernatello's Foods
Lansing, MI
01.2022 - 12.2024
- Developed strong relationships with retail partners to enhance product visibility and drive sales.
- Conducted regular inventory assessments to ensure optimal stock levels and minimize shortages.
- Implemented promotional strategies that increased customer engagement and improved sales performance.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
- Adapted quickly to changing market conditions by staying informed about industry news and adjusting sales strategies accordingly.
- Consistently met or exceeded quarterly sales targets, contributing significantly to company growth.
- Answered questions and assisted customers with item selection and location.
- Set up displays and signage to attract customers and boost sales.
Store Manager
Pet Supplies Plus
Okemos, MI
03.2019 - 01.2022
- Led daily store operations, ensuring optimal inventory management and customer satisfaction.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented promotional strategies to increase sales and enhance customer engagement.
- Analyzed sales data to identify trends, optimizing merchandising displays accordingly.
- Coordinated staff schedules, maintaining adequate coverage during peak hours for improved service.
- Ensured compliance with company policies and procedures, fostering a safe work environment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Project Manager
Pet Supplies Plus
Livonia, MI
03.2012 - 03.2019
- Developed project plans, timelines, and resource allocation strategies to optimize workflow efficiency.
- Implemented process improvements that enhanced operational productivity and reduced project delivery times.
- Analyzed project outcomes to identify lessons learned and drive continuous improvement initiatives across the organization.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored project performance to identify areas of improvement and make adjustments.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Education
Webberville High School
Webberville, MI06-2007
Skills
- Store operations
- Employee supervision
- Team management
- Customer service
- Multitasking and organization
- Store opening and closing
- Cash management
- Inventory management
Timeline
Assistant Store Director
SpartanNash
02.2025 - Current
Sales Vendor
Bernatello's Foods
01.2022 - 12.2024
Store Manager
Pet Supplies Plus
03.2019 - 01.2022
Project Manager
Pet Supplies Plus
03.2012 - 03.2019
Webberville High School