Jesse Henry
Houston,TX
Summary
Accomplished Operations Manager with a focus on customer service and operational planning. Adept at developing strong vendor relationships and empowering teams to foster accountability and improved performance.
Overview
26
26
years of professional experience
Work History
Operations Manager
AV2GO
Houston, TX
10.1991 - 10.2017
- Streamlined operations to enhance efficiency across multiple departments.
- Led cross-functional teams to implement process improvements and operational best practices.
- Developed and maintained Standard Operating Procedures for consistent workflow execution.
- Analyzed performance metrics to identify opportunities for cost reduction and productivity enhancement.
- Managed vendor relationships to negotiate contracts and ensure optimal service delivery.
- Coordinated staff training programs to improve skill sets and operational knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Oversaw compliance with safety regulations, ensuring a secure working environment for all employees.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
No Degree - Marketing Management
Texas Southern University
Houston, TXSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
Timeline
Operations Manager
AV2GO
10.1991 - 10.2017
No Degree - Marketing Management
Texas Southern University
I'm not seeking a management position. I've been retired for 9 years, just looking to work part time
I'm really not interested in a management position. I'm looking for part time employment, preferably a night time position.