Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Over 13 Extra Milers Awards, 1 Shrink Busters Award.
Over 13 Extra Milers Awards, 1 Shrink Busters Award.
BusinessDevelopmentManager

Jesse Hollins

Warren,MI

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

16
16
years of professional experience

Work History

Store Manager

AutoZone
02.2008 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.

Paint Room Supervisor

Gonzalez Manufacturers
05.2004 - 06.2005
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Henry Ford High
Detroit, MI
1987

Skills

  • Microsoft Visual Basic
  • Cash Management
  • Microsoft Office
  • ADP Workforce Now
  • Sales Tracking
  • Inventory Management
  • Performance Monitoring and Evaluation
  • Financial Statement Review

Accomplishments

  • Recruited 5 successful new managers within one year.
  • Documented and resolved customer issues which led to customer satisfaction.

Timeline

Store Manager

AutoZone
02.2008 - Current

Paint Room Supervisor

Gonzalez Manufacturers
05.2004 - 06.2005

High School Diploma -

Henry Ford High

Over 13 Extra Milers Awards, 1 Shrink Busters Award.

Extra Milers Award is when you helping a customer with an issue that may not be work related requirements or outside your job required task.

Shrink Busters Award is when an employee of the company witness a theft and reports it. When the thief is

caught you are rewarded with a monetary gift.

Over 13 Extra Milers Awards, 1 Shrink Busters Award.

Extra Milers Award is when you helping a customer with an issue that may not be work related requirements or outside your job required task.

Shrink Busters Award is when an employee of the company witness a theft and reports it. When the thief is

caught you are rewarded with a monetary gift.

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Jesse Hollins