Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jesse Howard

Lynchburg,VA

Summary

Developed skills in fast-paced hospitality environment, focusing on team management and guest satisfaction. Coordinated schedules, managed reservations, and ensured seamless operations to provide exceptional guest experience. Looking for opportunities, bringing strong organizational and interpersonal abilities to dynamic environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front-of-House Manager

Water's Edge Cafe
05.2024 - 08.2024
  • Supervised daily operations to ensure exceptional customer service and smooth front-of-house activities.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
  • Trained new employees on cafe protocols and customer interaction techniques for consistent service quality.
  • Served over 30+ customers through carry-out orders, ensuring seamless service and correct items.

Dockhand

Somers Cove Marina
05.2021 - 09.2022
  • Assisted with boat docking and undocking, ensuring safety protocols were followed.
  • Maintained cleanliness and organization of dock area, enhancing operational efficiency.
  • Provided exceptional customer service by assisting boaters with inquiries and services.
  • Swiftly and professionally responded to over 20+ customer inquiries and reservations daily, either through email, phone, or in person interactions.
  • Collaborated with team members to facilitate smooth marina operations during peak seasons.

Education

Bachelor of Arts - International Relations: Strategic Intelligence

Liberty University
Lynchburg, VA
05-2027

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Training and mentoring
  • POS system operations
  • Complaint handling
  • Restaurant operations
  • Foreign language proficiency

Certification

  • Google Cybersecurity Specialization, Google - Oct. 2023

Languages

English
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Front-of-House Manager

Water's Edge Cafe
05.2024 - 08.2024

Dockhand

Somers Cove Marina
05.2021 - 09.2022

Bachelor of Arts - International Relations: Strategic Intelligence

Liberty University

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