Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Operations Manager
CVS Pharmacy
06.2018 - Current
Supervised operations staff of up to 20 employees and kept them compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed systems and procedures to improve operational quality and team efficiency.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored inventory levels to confirm compliance with company policy.
Customer Service Associate Cashier
Walgreens
08.2016 - 05.2018
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
GED -
Dutchess BOCES Learning Institute
Poughkeepsie, NY
03.2018
Skills
Customer Service
P&L Management
Workflow Optimization
Performance Monitoring
Inventory Management
Loss Prevention
Staff Management
Accomplishments
Promoted from a select roster of employees in the district based on my skills and accomplishments to a Store Management program at CVS.
Assisted and worked in several CVS locations in the district with low customer service scores, low sales budget meets, and overall poor operational practices and metrics(some of these stores reached number 1 in the district).