Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jesse Jacobs

Summary

Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Operations Manager

CVS Pharmacy
06.2018 - Current
  • Supervised operations staff of up to 20 employees and kept them compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored inventory levels to confirm compliance with company policy.

Customer Service Associate Cashier

Walgreens
08.2016 - 05.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Education

GED -

Dutchess BOCES Learning Institute
Poughkeepsie, NY
03.2018

Skills

  • Customer Service
  • P&L Management
  • Workflow Optimization
  • Performance Monitoring
  • Inventory Management
  • Loss Prevention
  • Staff Management

Accomplishments

  • Promoted from a select roster of employees in the district based on my skills and accomplishments to a Store Management program at CVS.
  • Assisted and worked in several CVS locations in the district with low customer service scores, low sales budget meets, and overall poor operational practices and metrics(some of these stores reached number 1 in the district).


Timeline

Operations Manager

CVS Pharmacy
06.2018 - Current

Customer Service Associate Cashier

Walgreens
08.2016 - 05.2018

GED -

Dutchess BOCES Learning Institute
Jesse Jacobs