Jesse Johnson
Dallas,GA
Summary
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Personable and engaging Customer Host recognized for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and time management skills. Excel in communication, empathy, and adaptability to ensure positive customer experiences and streamlined operations.
Dedicated to maintaining clean, organized and safe entrances. Knowledgeable about charging carts, restocking wipes, and organizing carts. Bringing many years' experience in retail and a superior work ethic.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Host/Asset Protection Associate
Walmart
Holly Springs, Georgia
09.2021 - Current
- Recognized security risks to properly handle situations.
- Watched entering and leaving guests for suspicious behavior.
- Identified and reported shrink, damages and accidents to management.
- Offered friendly greetings and assistance to incoming customers.
- Fostered relationships with regular customers through friendly conversations.
- Interacted with customers to provide information in response to inquiries about products and services.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Greeted and assisted customers to foster positive experiences.
Online Personal Shopper
Walmart
Holly Springs, GA
12.2020 - 09.2021
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Assisted in selecting items according to customer preferences.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
- Satisfied customers with quick, accurate service under tight deadlines.
- Suggested comparable products to replace out-of-stock items.
Department Manager
Walmart
Holly Springs, GA
09.2018 - 12.2020
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Balanced workloads to meet targets without overtaxing employees.
- Reviewed completed work to verify consistency, quality, and conformance.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Followed safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Worked closely with sales associates to complete tasks.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Implemented quality control measures to uphold company standards.
- Ensured compliance with company policies and relevant regulations.
Unloader
Walmart
Hollysprings, GA
11.2017 - 09.2018
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Followed company protocols for handling and storing hazardous materials safely.
- Assisted in organizing the warehouse to optimize space and expedite the retrieval of goods.
- Maintained a clean work area to promote efficiency and safety.
- Reported any product issues to supervisors immediately.
- Packed boxes and stock using organizational guidelines.
- Sorted products into categories according to size, type, and color when necessary.
- Disposed of cardboard boxes and other packaging materials properly.
- Ensured cleanliness and orderliness of the unloading area to maintain a safe working environment.
Overnight Stocker
Walmart
Marietta , GA
02.2014 - 11.2017
- Received and stocked merchandise in a timely manner.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Picked up boxes and related trash from sales floor.
- Assisted customers in locating desired items throughout the store.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Identified and quickly handled spill clean-up.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Used proper case cutting techniques to cut and sort stock loads.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Responded quickly to emergency situations during night shifts.
- Restocked shelves according to plan-o-grams set up by management team.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Read orders to verify attributes and quantities of merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Warehouse Worker
Fed Ex Ground
Kennesaw, Georgia
07.2013 - 02.2014
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Inspected incoming shipments for damage or discrepancies.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Education
High School Diploma -
Sprayberry High-school
Marietta Georgia 05-2010
Skills
- Safety monitoring
- Maintaining confidentiality
- Loss prevention support
- Risk mitigation
- Receipt review
- Bag inspections
- Cleanliness and hygiene
- Safety awareness
- Incident reporting
- Restocking skills
- Patience and tolerance
- Merchandise inspections
- Asset protection
- Customer directing
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Host/Asset Protection Associate
Walmart
09.2021 - Current
Online Personal Shopper
Walmart
12.2020 - 09.2021
Department Manager
Walmart
09.2018 - 12.2020
Unloader
Walmart
11.2017 - 09.2018
Overnight Stocker
Walmart
02.2014 - 11.2017
Warehouse Worker
Fed Ex Ground
07.2013 - 02.2014
High School Diploma -
Sprayberry High-school