JESSE JONES
Aurora,CO
Summary
Experienced Customer Success Manager with a proven track record in enhancing customer satisfaction and loyalty through effective relationship building and problem resolution. Demonstrates strong capabilities in training, mentoring, and optimizing production processes to support company growth. Adept at collaborating with cross-functional teams to drive customer success strategies and process improvements.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Ball Metal Beverage Container
Broomfield, CO
01.2024 - 07.2024
- Handled customer inquiries and resolved complaints, ensuring high satisfaction levels
- Led customer onboarding and training sessions, facilitating smooth product adoption.
- Partnered with various teams to craft and implement customer success strategies.
- Established strong relationships with clients through regular communication and follow-up activities.
- Conducted detailed customer data analysis to pinpoint trends and improvement opportunities.
- Provided guidance on how customers can maximize the value they receive from products and services.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Designed and implemented satisfaction measurement processes across key channels.
Production Control Manager
Ball Corporation
Golden, CO
09.2019 - 01.2024
- Managed production planning while using appropriate JDE tools for smooth production output
- Monitored and supported production orders to ensure the customer has a pleasant experience without product
- Managed and led employees to high performance levels in cross-functional matrix management structure
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals
- Created work orders and planned distribution and scheduling in alignment with available resources
- Maintained material and stock levels consistent with business requirements while meeting our objectives.
- Implemented programs for tracking inventory movements between locations.
- Collaborated with management team to develop strategies for improving operational efficiencies in manufacturing processes.
- Reviewed orders from customers prior to submission for accuracy and completeness.
Scheduler Plant Planning Logistics
Ball Corporation
Golden
05.2018 - 09.2019
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference
- Reduced transportation accessorial cost; namely TONU and detention fees
- Maximize line time by requesting max quantities that can be ran on the line
- Deliver a great customer experience by reducing customer complaints
- Ensured all safety compliance and requirements are fulfilled quarterly
- Identified Inventory Control process improvements
- Ensured we had a healthy employee engagements with our order fulfillment team.
Warehouse Supervisor
Ball Corporation
Golden
06.2016 - 05.2018
- Supervised warehouse operations by managing employees during shifts
- Supervised shipping and receiving, distribution and workplace safety
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Oversaw daily operations and shipping and handling processes
- Monitored adherence to safety protocols and company policies by staying attentive to details
- Oversaw inventory control levels and verified compliance with storage and organization processes.
Education
High School Diploma -
Rangeview High School
Aurora, CO06.1992
2 years -
Fort Hays State University
Hays, KSSkills
- Experience utilizing Excel
- Exceptional skills in customer-focused service and cooperative communication
- Experience working in supply chain management, finance, planning functions (ie demand planning)
- Experience with JDE Enterprise One, Oracle Value Chain Planning or other similar types of ERP systems
- Experience in beverage manufacturing or other consumer distribution industry
- Manage managing weekly customer facing Sales and Operation and Execution (S&OE) functions, maintain and develop KPIs, templates, customer communications
- Reconcile customer volume increases or shift request across the various teams or may follow up on approvals required to ensure timely response is delivered to the customer
- Production Scheduling
- Logistics Management
- Production Planning
- KPI Tracking
Timeline
Customer Success Manager
Ball Metal Beverage Container
01.2024 - 07.2024
Production Control Manager
Ball Corporation
09.2019 - 01.2024
Scheduler Plant Planning Logistics
Ball Corporation
05.2018 - 09.2019
Warehouse Supervisor
Ball Corporation
06.2016 - 05.2018
High School Diploma -
Rangeview High School
2 years -
Fort Hays State University
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