Jesse Limon
Summary
Offering excellent communication and organizational skills, ready to adapt and thrive in healthcare environment. Contributes ability to quickly learn healthcare systems and software, alongside strong customer service skills. Ready to use and develop administrative and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
John Muir Health
12.2024 - Current
- Handle incoming and outgoing calls with patients to schedule
- Address scheduling, insurance, or registration related inquiries
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Admitting Financial Counselor
John Muir Health
10.2023 - Current
- Report inpatient admissions to patients particular insurance
- Obtain authorizations from patients insurance for inpatient admissions
- Gather appropriate demographics associated with the patient visit
- Run and collect estimates for patients in a timely manner
- Explain patient benefits in an accurate manner
- Gather clinical information associated with patient services needed
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Financial Customer Service Representative
Tahoe Forest Health System
12.2021 - 07.2022
- Completes outbound and inbound calls to patients with balances to collect payments and/or set up payment plans
- Maintains communication with hospital staff, physicians, physician’s office, patients, and insurance companies
- Assists patients with any questions regarding billing, insurance claims, and balance
- Takes patients payments and applies to the correct account
- Makes outbound calls to patient’s for updated demographics
- Update patient’s coverage information
- Enters patient’s/guarantor’s demographics
Education
Master of Science - Public Health
Grand Canyon University
Phoenix, AZ04-2026
Bachelor of Science - Public Health
California State University, Chico
Chico, CA12.2020
Skills
- Skilled in Microsoft Word
- Data Analysis Using Excel
- Presentation Design
- Patient Satisfaction Metrics
- Experienced with Epic Software
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Data entry
Languages
Spanish
Professional Working
Timeline
Patient Access Representative
John Muir Health
12.2024 - Current
Admitting Financial Counselor
John Muir Health
10.2023 - Current
Financial Customer Service Representative
Tahoe Forest Health System
12.2021 - 07.2022
Master of Science - Public Health
Grand Canyon University
Bachelor of Science - Public Health
California State University, Chico
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