Jesse McKee

I transfered Michael's locations in April of last year to open the new store in Lutz. We recently went through a new management job title switch. I started as Customer excellence Manager and am now Sales Manager

• Directed daily sales floor operations, ensuring consistent customer service and merchandising standards.
• Coached associates on product knowledge, selling techniques, and register procedures.
• Monitored sales trends to adjust staffing and support store performance goals.
• Coordinated visual displays and promotional setups to drive customer engagement.
• Resolved customer concerns promptly, protecting service quality and store reputation.
• Trained team members on point-of-sale systems, returns, and transaction accuracy.
• Reviewed performance expectations with staff and reinforced accountability across sales activities.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Collaborated with inventory teams to maintain stock availability and organized product presentation.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Supervised front-end associates, ensuring prompt customer service and smooth checkout flow.
• Trained new team members on POS procedures, bagging standards, and service desk policies.
• Resolved customer concerns quickly, maintaining professional service and store satisfaction.
• Monitored cash handling accuracy and balanced registers according to store procedures.
• Streamlined shift coverage by adjusting staffing to match customer traffic and workload.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
• Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
• Escalated issues to proper supervisors when standard processes were not effective.

• Greeted guests promptly and presented menus with knowledgeable, attentive service.
• Took accurate food and beverage orders, entering details into POS system.
• Coordinated with kitchen and bar staff to ensure timely order delivery.
• Checked guest satisfaction throughout meals and resolved concerns professionally.

• Mixed cocktails, beers, and specialty drinks following standard recipes and guest preferences.
• Checked identification, followed alcohol service policies, and maintained responsible service standards.
• Managed bar inventory, restocked supplies, and organized glassware for continuous service.
• Processed orders accurately, handled cash transactions, and balanced tabs with attention to detail.