Jesse Nagel
Pittsburgh,PA
Summary
Sales professional with comprehensive background in consultative selling and client engagement. Demonstrated success in driving sales growth and maintaining consistent client satisfaction through strategic communication and personalized service. Known for fostering team collaboration and adaptability, ensuring alignment with evolving business needs and objectives.
Overview
12
12
years of professional experience
Work History
Inside Sales Consultant
Guardian Protection
07.2020 - Current
- Build rapport with customers to understand their security needs and create solutions making prospects to customers
- Demonstrate timely follow ups, establish trusting relationships
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Set up new accounts, established customer credit and set up payment methods.
- Trained new employees on product knowledge, customer service, and sales strategies.
- Actively participate in weekly meetings and coaching sessions to identify ways to improve while leveraging peer to peer feedback
Inside Sales Relocation Specialist
Guardian Protection
08.2019 - 06.2020
- Assisted current customers with relocating security services to a new home or business
- Detail oriented, ensuring a smooth transition for the customer with discontinuing and activation of sites
- Reviewed contract terms and conditions
Loyalty Specialist
Guardian Protection
06.2018 - 07.2019
- Worked with current customers to upgrade, move, or cancel services
- Maintained up to date knowledge of policies and procedures
- Assisted in training new hires
- Continually exceeded sales goals and expectations
Customer Service Representative
Guardian Protection
01.2017 - 06.2018
- Took inbound calls from customers regarding their security systems
- Assisted with billing inquiries, technical support, scheduling service, and sales
Fire Alarm Inspector
Simplex Grinnell
02.2014 - 12.2015
- Performed routine inspections, testing, servicing, installing and preventative maintenance of SimplexGrinnell life safety product lines/ fire alarm systems
- Retrieved, input, and archived inspection documentation
Marketing Internship
Sherwood Oaks
10.2012 - 01.2013
- Wrote press releases, constructed and designed application packet for new residents, designed informational brochure for adult children of clients, and learned important components of their marketing strategy
Education
Associate in Science Degree - Business Administration, Concentration in Marketing
Pittsburgh Technical College
01.2013
Skills
- Objection handling
- Sales and negotiation
- Problem-solving abilities
- Upselling strategies
- Customer service
- Adept multi-tasker
- Organizational skills
- Database management
- Inquiry management
- Clear and articulate phone manner
Timeline
Inside Sales Consultant
Guardian Protection
07.2020 - Current
Inside Sales Relocation Specialist
Guardian Protection
08.2019 - 06.2020
Loyalty Specialist
Guardian Protection
06.2018 - 07.2019
Customer Service Representative
Guardian Protection
01.2017 - 06.2018
Fire Alarm Inspector
Simplex Grinnell
02.2014 - 12.2015
Marketing Internship
Sherwood Oaks
10.2012 - 01.2013
Associate in Science Degree - Business Administration, Concentration in Marketing
Pittsburgh Technical College
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