Jesse Odom
Jacksonville
Summary
Strategic Sales Leader with 18 years of automotive sales and management experience. Built and led high-performing teams, driving revenue growth and scaling operations across multiple franchises. Expertise in strategic planning, team development, and digital lead optimization. Strong interpersonal skills enhance customer engagement in sales-driven environments.
Experienced with managing internet operations and enhancing digital strategies. Utilizes digital marketing techniques and project management skills to optimize online presence. Track record of improving user engagement and driving website traffic through effective SEO practices.
Overview
1
1
Certification
13
13
years of professional experience
Work History
BDC/Internet Manager
Jacksonville Chrysler Jeep Dodge Ram Arlington and Jacksonville Chrysler Jeep Dodge Ram Westside
Jacksonville, FL
07.2026 - Current
- Supported business development operations for high-volume automotive dealership, managing customer outreach, internet leads, appointment setting, and follow-up processes to strengthen customer engagement. Coached BDC representatives to improve contact rates and appointment conversions, driving more showroom traffic and sales opportunities. Tracked CRM activity and performance metrics, partnering with sales team to support smooth customer experience and increase dealership revenue.
- Directed internet lead follow-up in CRM to support timely communication and maintain consistent customer engagement.
- Maintained current vehicle inventory information by updating pricing, photos, and descriptions across online platforms.
- Coordinated sales team communication to improve lead handling and appointment setting.
Certified Sales and Leasing Consultant
Randy Marion Automotive
Jacksonville, FL
01.2025 - Current
- Led luxury Cadillac sales, conducting product demos and structuring finance options to achieve high closing ratios.
- Managed full sales cycles with personalized client engagement, resulting in increased repeat business.
- Guided customers through vehicle selection, financing options, and lease structures to support informed purchase decisions.
- Maintained detailed CRM records for prospects, follow-ups, and deal progress to support consistent pipeline management.
- Presented product features, vehicle comparisons, and protection plans to match customer needs with inventory.
Low Voltage Technician
H&H Lifestyles
Brunswick, GA
08.2022 - 12.2024
- Installed and integrated low-volt systems, collaborating with project teams to ensure timely project completion.
- Installed low voltage cabling for security, audio/video, and access control systems.
- Troubleshot wiring faults, device failures, and signal issues to restore system performance.
- Terminated and labeled cables, panels, and endpoints for clean, code-compliant installations.
- Installed structured cabling, access control, and CCTV systems according to project specifications and code requirements.
BDC, Desk and F&I Manager
Jimmy Britt CJDR of Statesboro
Statesboro, GA
08.2020 - 07.2022
- Directed 20-member sales team and 15-member BDC serving entire automotive group, enhancing team coordination and customer engagement.
- Implemented training and lead processes, resulting in tripling of internet sales.
- Monitored compliance with regulations to maintain customer trust.
BDC Manager
NeSmith Chevrolet
Jesup, GA
03.2020 - 08.2020
- Created the dealership's first internet sales department, scaling sales by 900%.
- Led 6-person team and 2-member BDC, enhancing collaboration and driving team growth.
- Led BDC team scheduling, call monitoring, and workflow alignment to support sales and service follow-up.
- Trained representatives on call scripts, objection handling, appointment setting, and CRM documentation standards.
- Reviewed inbound and outbound lead performance to improve response consistency and appointment quality.
Internet Sales Manager/Sales Consultant
Woody Folsom Ford
Baxley, GA
09.2017 - 02.2020
- Managed end-to-end internet sales, ranking in top 10% for gross profit and achieving 25 sales per month.
- Managed internet leads through CRM, prioritizing responses and routing prospects to appropriate sales staff.
- Followed up with online inquiries, email, phone, and text to convert prospects into appointments.
- Coordinated virtual and showroom appointments, maintaining consistent communication throughout sales cycle.
Senior Account Manager
scDataCom
Savannah, GA
06.2016 - 09.2017
- Developed and maintained strong relationships with clients to enhance satisfaction.
- Oversaw sales process from initial consultation to final installation, ensuring alignment with client needs
- Managed client portfolios, aligning service delivery with account objectives and contract requirements.
- Coordinated cross-functional teams to resolve escalations and maintain service continuity.
- Developed account growth plans, identifying upsell opportunities and retention risks.
General Manager of Sales
Digital Access Security Integrated
Savannah, GA
10.2015 - 06.2016
- Transitioned to scDataCom following acquisition, maintaining role as Senior Account Manager.
- Managed four-person sales team and oversaw multi-million dollar warehouse inventory, ensuring precise tracking and accountability while optimizing stock levels
- Directed daily operations across security service teams, aligning workflows with client requirements and service standards.
- Developed business plans that improved operational consistency, budgeting control, and cross-department coordination.
- Oversaw contract administration, ensuring service commitments, compliance requirements, and escalation protocols remained current.
Small Business Outside Sales Professional
ADT Security Services
01.2015 - 09.2015
- Prospected new accounts through cold calling, referrals, and territory outreach.
- Managed client relationships to identify needs and recommend suitable products.
- Negotiated pricing and contract terms to close profitable sales opportunities.
- Presented product solutions to decision-makers and resolved objections effectively.
- Coordinated quotes, orders, and follow-up to ensure accurate customer service.
New Car Sales Manager
Critz Auto Group
Savannah, GA
04.2014 - 01.2015
- Directed new vehicle sales team performance and daily showroom operations
- Evaluated trade-ins, incentives, and pricing strategies to support deal structure
- Coached sales consultants on product knowledge, closing techniques, and customer follow-up
- Monitored CRM activity to improve lead response and pipeline accuracy
- Negotiated vehicle deals and protected gross profit through disciplined deal desking
- Coordinated with finance, service, and inventory teams to streamline delivery process
Education
High school or equivalent - Advanced Placement College Prep
Tattnall County High School
Reidsville, GA01-2008
Bachelor of Science - Mechanical Engineering
Georgia Institute of Technology
Atlanta, GASkills
- CRM software expertise
- Sales leadership
- Effective communication skills
- Employee Relationship development
- Account Management
- Digital marketing
- SEO
- Content Management
- Google Analytics
- Office software
- Customer service
- Negotiation
- Leadership
- Inventory Management
- Business Analysis
Certification
Driver's License
Additional information
I'm a highly motivated, high energy person with great interpersonal skills, which has proven useful in customer service fields as well as sales-driven environments. I'm coachable, teachable, and flexible in learning new roles. I make the best out of every situation and have a positive outlook. Extensive experience in sales, management, and working with customers and technology.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
BDC/Internet Manager
Jacksonville Chrysler Jeep Dodge Ram Arlington and Jacksonville Chrysler Jeep Dodge Ram Westside
07.2026 - Current
Certified Sales and Leasing Consultant
Randy Marion Automotive
01.2025 - Current
Low Voltage Technician
H&H Lifestyles
08.2022 - 12.2024
BDC, Desk and F&I Manager
Jimmy Britt CJDR of Statesboro
08.2020 - 07.2022
BDC Manager
NeSmith Chevrolet
03.2020 - 08.2020
Internet Sales Manager/Sales Consultant
Woody Folsom Ford
09.2017 - 02.2020
Senior Account Manager
scDataCom
06.2016 - 09.2017
General Manager of Sales
Digital Access Security Integrated
10.2015 - 06.2016
Small Business Outside Sales Professional
ADT Security Services
01.2015 - 09.2015
New Car Sales Manager
Critz Auto Group
04.2014 - 01.2015
High school or equivalent - Advanced Placement College Prep
Tattnall County High School
Bachelor of Science - Mechanical Engineering
Georgia Institute of Technology