Jesse Peterson
Plymouth,MN
Summary
Proven leader and efficient problem-solver, I excelled at PoolWerxs by transforming customer challenges into satisfaction, boosting patronage through expert service management. Skilled in warehouse organization and safety, my tenure at Meggitt Defense Systems significantly enhanced operational efficiency. My adeptness in multitasking and heavy lifting, alongside a positive attitude, drives continuous improvement and team success.
Overview
22
22
years of professional experience
Work History
Service Manager
PoolWerxs
04.2003 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
Warehouse Picker
Meggitt Defense Systems
04.2004 - 04.2005
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Organized warehouse shelves and racks to maximize space utilization.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
- Supported warehouse operations by participating in cross-functional teams for process improvements.
- Collaborated with inventory control team for accurate stock levels and proper storage of goods.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
High School Diploma -
Edison
Minneapolis, MN06-2003
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Product labeling
- Heavy lifting
- Order picking and processing
- Material handling
- Package handling
- Stock organization
- Warehouse safety
- Shipping and packaging
- Workplace cleanliness
- Material handling equipment
- Adaptable to change
- Warehouse organization
- Order preparation
- Loading and unloading
- Paperwork processing
- Storage organization
- Product identification
- Picking accuracy
- Forklift operation
- Shipment preparation
- Pallet jack handling
- Picking and processing
- Merchandise selection
- Stock replenishment
- High rack storage
- Pick sheet reading
- Inventory transport
- Pallet building
- Warehouse auditing
- Order picking
- Inventory management
Timeline
Warehouse Picker
Meggitt Defense Systems
04.2004 - 04.2005
Service Manager
PoolWerxs
04.2003 - Current
High School Diploma -
Edison