Jesse Pulido
Baldwin Park,CA
Summary
Operations Manager with 35 years of experience in cost reduction, operational efficiency, and productivity enhancement. Expertise in team building, sales management, and process improvement. Strong understanding of industry trends to identify growth opportunities and drive business expansion.
Overview
39
39
years of professional experience
Work History
Operations Manager
Wells Fargo
El Monte, California
01.2006 - 05.2025
- Directed operations staff through guidance, training, and support to achieve company objectives.
- Assessed employee development needs and provided feedback on progress toward goals.
- Supervised daily workflow to maximize productivity and uphold quality standards.
- Resolved customer concerns efficiently to enhance satisfaction levels.
- Implemented effective quality assurance practices to deliver positive customer experiences.
Operations Manager
Bank of America
Los Angeles, California
10.1986 - 01.2006
- Progressed from entry-level check processing clerk to Operations Manager at Bank of America.
- Established operational procedures ensuring compliance with quality standards.
- Collaborated with management on strategic planning initiatives driving organizational growth.
- Implemented cost-reduction strategies while maintaining high customer satisfaction levels.
- Developed key performance indicators assessing operational process effectiveness.
Education
Some College (No Degree) - Architecture And Environmental Design
CAL POLY University
Pomona, CASkills
- Employee training and development
- Quality assurance processes
- Workflow optimization strategies
- Customer service excellence
- Performance management techniques
- Data analysis and reporting
Languages
English
Full Professional
Spanish
Native/ Bilingual
Websites
References
References available upon request.
Timeline
Operations Manager
Wells Fargo
01.2006 - 05.2025
Operations Manager
Bank of America
10.1986 - 01.2006
Some College (No Degree) - Architecture And Environmental Design
CAL POLY University
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