Jesse Ryan
Olympia
Summary
Results-oriented sales professional with 14 years of experience driving category growth and enhancing customer engagement. Expertise in cultivating customer relationships, resolving conflicts, and identifying needs. Collaborative team player skilled in executing programs and initiatives across departments and industries.
Overview
28
28
years of professional experience
Skills
- Strong lead development skills
- Business negotiation
- Excellent negotiating tactics
- Upsell opportunities
- Sales solutions
- Issue resolution
- Revenue retention
- Customer training
- Excellent communication skills
- Persuasive communication expertise
- Account management
- Relationship Building
- Strategies and goals
- Customer relationships
- Goal-oriented
- Event planning
Work History
Territory Sales Manager
Harbor Wholesale Grocery Inc.
Lacey
01.2012 - Current
- Devise creative territory development strategies, generating new revenue and increased gross profit YOY.
- Boosted regional performance by maximizing territory customer base and profit percentages
- Established strong professional relationships by identifying client needs, resulting in increased sales and new opportunities
- Educated customers on suitable products and services based on market trends, local demographics and location.
- Negotiated and closed deals with minimal oversight
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
- Planned and developed strategies that enhanced sales and improved territory positioning for diverse product lines
- Surpassed company standards and goals by consistently achieving lowest credit reductions and item returns in company
- Trained new and existing team members on customer service strategies and techniques for maximizing sales opportunities in every interaction
- Maintained in-depth knowledge of product options to provide optimal service to every customer
Account Manager
Harbor Wholesale Grocery Inc.
Lacey
08.2008 - 12.2011
- Sold products by highlighting unique features and educating customers on application, placement, and pricing
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks
- Assisted customers by finding needed [Type] items and checking inventory for items at other locations
- Recommended accessories and communicated latest promotions to drive sales
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Assisted customers by addressing inquiries and locating requested products.
Account Manager DSD
Dominic's Coffee Company
Tumwater
12.2004 - 08.2008
- Sold Java Classic's coffee products and services in field for Dominic's Coffee company
- Evaluated service levels with customers to identify potential upgrades
- Managed and expanded key customer accounts through contract review, production scheduling, and customer engineering support
- Led product implementations at customer locations to ensure seamless integration
- Remedied customer challenges by providing relevant Coffee and Beverage products and services
Inventory Associate
Harbor Wholesale Grocery Inc.
Tumwater
04.2003 - 09.2003
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement
- Managed and organized storage areas based on product requirements and accessibility to enhance retrieval efficiency
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Executed quantity takeoffs and ordered materials to ensure timely availability for operations
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
- Identified and re-located high volume items to generate most efficient work flow during order fulfillment process
- Managed daily procurement lists for low inventory items, securing product fulfillment through secondary purchasing sources
Warehouse Team Lead
Harbor Wholesale Grocery Inc.
Tumwater
05.2001 - 03.2003
- Assigned employee areas, scheduled staff breaks, and authorized overtime to ensure optimal coverage and workflow
- Read work orders and received oral instructions to determine work assignments and material and equipment needs
- Checked orders and documentation for accuracy
- Operated forklift safely to lift or place merchandise in appropriate areas
- Coordinated shipping and receiving schedules with production to streamline traffic control on docks
- Monitored inventory levels regularly, conducted cycle counts and audits and resolved issues to maintain accurate records
- Assisted operations manager with special projects, including expanding loading docks and relocating pick station, demonstrating initiative to learn new tasks and accept additional responsibilities
Warehouse Picker
Harbor Wholesale Grocery Inc.
Tumwater
09.2000 - 05.2001
- Prepared inventory for shipment by tagging and labeling products, organizing shipment documents, and securing items on pallets for efficient dispatch
- Maintained accurate order and shipment forms, inventory documentation, and customer records to support timely processing and delivery
Warehouse Employee
Harbor Wholesale Grocery Inc.
Tumwater
10.1998 - 08.2000
- Staged products between receiving, storage and shipping areas to ensure accurate item transfers
- Monitored work areas for cleanliness and safety, relocating cartons and boxes to maintain clear aisles for efficient movement
- Rotated goods in inventory using first in, first out approach to optimize shelf organization and stock availability
Education
High School Diploma -
Pensacola Christin Acadamy
Pensacola, FL05-2000
Some College (No Degree) - Education
South Puget Sound Community College
Olympia, WASkills
- Account management and relationship building
- Sales solutions and upselling
- Issue resolution and revenue retention
- Sales presentations and closing techniques
- Consultative selling and account penetration
- Lead development and business negotiation
- Goal-oriented strategies and planning
- Data analysis and market research
- Team leadership and staff development
- Customer training and communication
- Event planning and project coordination
- Profit and loss analysis and sales tracking
Accomplishments
- 2014 Kagro Best of the Best: by vote, awarded to the best sales person across all channels of distribution in the state of Washington.
- 2016 Harbor Wholesale Foods Most Competitive salesperson: awarded to highest achiever and most driven sales performer regarding company contests and initiatives.
- 2018 Best in Credit Reduction: awarded to salesperson that achieves highest level of Gross Profit reduction in credits as well as overall reduction of return orders.
- 2018 top performer Tournament of Champions: awarded to top 3 performers in all contests and initiatives taking place throughout the year.
- 2025 Presidents Club Award Winner: awarded to select employees who exemplify the very best examples of living and honoring Harbor Wholesale Foods values of being genuine, motivated, resourceful and friendly.
Timeline
Territory Sales Manager
Harbor Wholesale Grocery Inc.
01.2012 - Current
Account Manager
Harbor Wholesale Grocery Inc.
08.2008 - 12.2011
Account Manager DSD
Dominic's Coffee Company
12.2004 - 08.2008
Inventory Associate
Harbor Wholesale Grocery Inc.
04.2003 - 09.2003
Warehouse Team Lead
Harbor Wholesale Grocery Inc.
05.2001 - 03.2003
Warehouse Picker
Harbor Wholesale Grocery Inc.
09.2000 - 05.2001
Warehouse Employee
Harbor Wholesale Grocery Inc.
10.1998 - 08.2000
High School Diploma -
Pensacola Christin Acadamy
Some College (No Degree) - Education
South Puget Sound Community College