Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jesse Spivey

Summary

Dedicated Help Desk Analyst with a strong background in managing support requests and delivering technical solutions. Skilled in documentation and user guidance, committed to improving client experiences through effective communication and problem-solving.

Overview

6
6
years of professional experience

Work History

Event Manager

Cardrich
Florence, Kentucky
06.2025 - Current
  • Coordinated event logistics including venue selection and vendor management.
  • Oversaw on-site event operations, ensuring adherence to schedules.
  • Led training of new and existing staff, assessing skill levels to develop individual training, addressing strengths, and weaknesses.

Star Help Desk Analyst

Farmers Insurance Agency
11.2021 - Current
  • Managed ticketing system to prioritize and escalate support requests.
  • Provided technical support for software and hardware issues for clients.
  • Documented solutions and created user guides for common issues.

Retention Specialist

Farmers Insurance Agency
Dayton, OH
08.2020 - Current
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Received information regarding identified problems and devised responses to satisfy concerns.

Education

High School Diploma - undefined

Kettering Fairmont High School
2009

Education

Wright State University

Skills

  • Microsoft Office
  • Computer Proficient
  • Quick learner
  • Mathematics
  • Results-oriented
  • Client-focused
  • Time management
  • Teamwork 

Affiliations

Wrestling coach at Kettering Middle School 2017-2018.GMVWA Coach of the Year 2018

Timeline

Event Manager

Cardrich
06.2025 - Current

Star Help Desk Analyst

Farmers Insurance Agency
11.2021 - Current

Retention Specialist

Farmers Insurance Agency
08.2020 - Current

High School Diploma - undefined

Kettering Fairmont High School

Education

Wright State University
Jesse Spivey