Jesse Wheat
Wantagh,NY
Summary
Results-driven professional specializing in customer service. Proven ability to enhance client satisfaction and develop high-performing teams. Detail-oriented with strong organizational and time management skills, committed to improving customer experiences. Adaptable to diverse environments and challenges.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Manager
De La Mer Salon and Spa
Bellmore, New York
03.2021 - Current
- Resolved customer inquiries and issues to uphold high service standards and enhance customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Trained and mentored junior staff on customer service best practices, fostering a knowledgeable and effective team.
- Managed inventory to ensure product availability for salon and spa services, supporting seamless operations.
- Implemented quality control measures to uphold company standards.
Salon Assistant
Beautique Salon
Seaford, New York
01.2018 - 03.2021
- Provided excellent customer service to enhance client experience.
- Assisted service providers with daily salon operations and client services.
- Ensured cleanliness and organization of workstations throughout the day.
Education
Cosmetology License -
Trinity Beauty Academy
Levittown12-2017
High School Diploma -
MacArthur High School
Levittown, NY06-2015
Some College (No Degree) - Psychology
SUNY College At New Paltz
New Paltz, NYSkills
- Customer service
- Client retention
- Sales techniques
- Inventory management
- Supervision and leadership
- Organizational skills
- Time management
- Adaptability
- Team communication
Certification
- CPR Certification
- Cosmetology License
Timeline
Assistant Manager
De La Mer Salon and Spa
03.2021 - Current
Salon Assistant
Beautique Salon
01.2018 - 03.2021
Cosmetology License -
Trinity Beauty Academy
High School Diploma -
MacArthur High School
Some College (No Degree) - Psychology
SUNY College At New Paltz