Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jesse Whitaker

Springfield,OH

Summary

Dynamic Process Assistant at Amazon with a proven track record in performance monitoring and workflow management. Spearheaded initiatives that transformed the logistics team from last to first place in performance metrics. Adept at process improvement and critical thinking, consistently setting new standards for efficiency and safety in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Process Assistant

Amazon
08.2023 - Current

Hold current records for performance on the MEZZ sorter. Current record holder for both palletize and CPT chasing. Currently leading the charge for the least amount of late trucks with the least amount of over due week by week. Have set new standards for how its done on the logistics side. Took the shift who was performing the worst overall to now being in first week after week. Have fixed work ethic on multiple AA'S and set a new standard for producing overall

Shipping Clerk

AMAZON
West Jefferson, Ohio
06.2020 - 08.2023
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume and collaborated with administrators to resolve invoicing and shipping problems.
  • Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
  • Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.

Mechanic

MWAG
Mt Orab, Ohio
01.2017 - 06.2020

Education

Associate of Applied Business - Business And Logistics

Wright State University
Dayton, OH
05-2024

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Performance monitoring
  • Scheduling coordination
  • Process flows
  • Process improvement
  • Process analysis
  • Key performance indicators
  • Quality assurance
  • Business intelligence
  • Resource allocation
  • Multitasking and time management
  • Critical thinking
  • Customer service

Accomplishments

  • Achieved excellence award from our GM through effectively breaking multiple dock records.
  • Documented and resolved countless saftey issues which led to 85% less common injures on the Shipdock
  • Supervised team of 25 CPT chasers through peak and broke records back to back.
  • Currently hold records at CMH4 that are still up after two years of working at LUK2.

Timeline

Process Assistant

Amazon
08.2023 - Current

Shipping Clerk

AMAZON
06.2020 - 08.2023

Mechanic

MWAG
01.2017 - 06.2020

Associate of Applied Business - Business And Logistics

Wright State University