Jesse Wilson
Vancouver,WA
Summary
Dedicated Shift Supervisor with expertise in customer service, leadership, and problem-solving. Proven ability to train and mentor staff while resolving customer complaints effectively.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Felida Minit Mart
Vancouver, Washington
10.2024 - 10.2025
- Supervised daily operations of convenience store, ensuring smooth workflow.
- Trained new employees on customer service and operational procedures.
- Assisted customers with inquiries, providing friendly and efficient service.
- Monitored cash register operations and handled cash transactions accurately.
- Enforced store policies to promote a safe and organized shopping environment.
- Collaborated with team members to resolve customer complaints effectively.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Assisted customers with product selection when needed.
Caregiver
Holly Blankenship
Vancouver, Washington
01.2017 - 08.2024
- Provided compassionate care and support to clients in daily activities.
- Administered medications according to prescribed schedules and instructions.
- Prepared nutritious meals tailored to dietary restrictions and preferences.
- Performed daily activities of living such as bathing, dressing, grooming and toileting for clients.
- Responded quickly in emergency situations while remaining calm under pressure.
Education
High School Diploma -
Columbia River High School
Vancouver, WA06-2000
Skills
- Cash handling
- Customer service
- Conflict resolution
- Leadership skills
- Problem solving
- Adaptability
- Attention to detail
- Communication skills
- Training and mentoring
- Complaint resolution
References
References available upon request.
Timeline
Shift Supervisor
Felida Minit Mart
10.2024 - 10.2025
Caregiver
Holly Blankenship
01.2017 - 08.2024
High School Diploma -
Columbia River High School