Jesse Baoqing Chen
Sacramento,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Everest Hotel Nanjing
Nanjing, Jiangsu
06.2019 - 02.2022
- Supervise and train front desk staff.
- Ensure high levels of guest service and satisfaction.
- Manage daily front office operations.
- Handle guest complaints and special requests.
- Assist with budgeting and expense control.
- Oversee reservations and maximize room occupancy.
- Implement and monitor front office policies and procedures.
- Coordinate with other departments for seamless operations.
Assistant Front Office Manager
Wanda Realm Hotel Yiwu
Yiwu, Zhejiang
05.2018 - 06.2019
- Assisted in managing front office operations, ensuring high-quality guest services.
- Supervised and trained front desk staff.
- Addressed and resolved guest complaints and issues.
- Coordinated with other departments to ensure seamless guest experiences.
Assistant Manager
Banyan Tree on the Bund
Shanghai, Shanghai
06.2015 - 02.2017
- Oversaw daily hotel operations and managed staff.
- Implemented and monitored service standards to enhance guest satisfaction.
- Assisted in budget preparation and cost control measures.
- Ensured compliance with hotel policies and procedures.
Guest Relationship Officer & Duty Manager
Crowne Plaza & Holiday Inn Express, Changshu
Suzhou, Jiangsu
01.2013 - 05.2014
Guest Service Agent
Holiday Inn, Changzhou Wujin
Changzhou, Jiangsu
09.2011 - 01.2013
Education
Bachelor of Education - English Education
Jiangsu Teacher's University of Technology
Jiangsu07-2009
Skills
- Oral and writing communication
- Customer Service
- Hotel PMS : OPERA
- Reservations assistance
- Microsoft Office Suite
- Operations Management
- Administrative Support
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Timeline
Front Office Manager
Everest Hotel Nanjing
06.2019 - 02.2022
Assistant Front Office Manager
Wanda Realm Hotel Yiwu
05.2018 - 06.2019
Assistant Manager
Banyan Tree on the Bund
06.2015 - 02.2017
Guest Relationship Officer & Duty Manager
Crowne Plaza & Holiday Inn Express, Changshu
01.2013 - 05.2014
Guest Service Agent
Holiday Inn, Changzhou Wujin
09.2011 - 01.2013
Bachelor of Education - English Education
Jiangsu Teacher's University of Technology
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