Summary
Overview
Work History
Education
Skills
Professional Reference
Timeline
Hi, I’m

Jesseca Bennett

Cannabis Consultant
Bel Air,MD
Jesseca Bennett

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the cannabis industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Wildly passionate about the medical cannabis industry.

Overview

3
years of professional experience
2
years of post-secondary education

Work History

Maryland Cannabis Physicians
Bel Air, MD

Customer Service Representative
08.2022 - Current

Job overview

  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.

Baltimore Botanicals
Baltimore, MD

Owner/Operator
08.2020 - 11.2021

Job overview


  • Increased patients success in using Cannabis effectively –finding what works consistently and avoiding unpleasant side effects.
  • Provide clients with dosage tracking information
  • Educate clients on ingestion method options
  • Provide targeted cannabinoid and terpene profiles that match health conditions
  • Offer troubleshooting to more experienced patients who are not meeting health goals

Green Thumb Industries
Joppa, MD

Patient Care Specialist
12.2020 - 04.2021

Job overview

  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Upheld confidentiality requirements and regulatory compliance guidelines.

CBD Live More Inc
Middle River, MD

Sales and Customer Service Manager
04.2019 - 10.2020

Job overview

  • Educated new customers on the Endocannabinoid System and various uses of different CBD products
  • Increased sales by offering advice on purchases and promoting additional products.
  • Met and exceeded upsell goals
  • Successfully drove new product lines to increase annual profits
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.

Education

The Cannabis Coaching Institute

from Cannabis Coaching
02.2020 - 06.2020

Harford Community College
Bel Air, MD

from Business Administration And Management
09.2004 - 06.2006

Skills

    Relationship development

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Professional Reference

Matt Bragg- Owner of CBDLiveMore

(410)-456-5211

Timeline

Customer Service Representative

Maryland Cannabis Physicians
08.2022 - Current

Patient Care Specialist

Green Thumb Industries
12.2020 - 04.2021

Owner/Operator

Baltimore Botanicals
08.2020 - 11.2021

The Cannabis Coaching Institute

from Cannabis Coaching
02.2020 - 06.2020

Sales and Customer Service Manager

CBD Live More Inc
04.2019 - 10.2020

Harford Community College

from Business Administration And Management
09.2004 - 06.2006
Jesseca BennettCannabis Consultant