Hi, I’m
Jesseca Bennett
Cannabis Consultant
Bel Air,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the cannabis industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Wildly passionate about the medical cannabis industry.
Overview
3
years of professional experience
2
years of post-secondary education
Work History
Maryland Cannabis Physicians Bel Air, MD
Customer Service Representative
08.2022 - Current
Job overview
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
Baltimore Botanicals Baltimore, MD
Owner/Operator
08.2020 - 11.2021
Job overview
- Increased patients success in using Cannabis effectively –finding what works consistently and avoiding unpleasant side effects.
- Provide clients with dosage tracking information
- Educate clients on ingestion method options
- Provide targeted cannabinoid and terpene profiles that match health conditions
- Offer troubleshooting to more experienced patients who are not meeting health goals
Green Thumb IndustriesJoppa, MD
Patient Care Specialist
12.2020 - 04.2021
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Upheld confidentiality requirements and regulatory compliance guidelines.
CBD Live More IncMiddle River, MD
Sales and Customer Service Manager
04.2019 - 10.2020
Job overview
- Educated new customers on the Endocannabinoid System and various uses of different CBD products
- Increased sales by offering advice on purchases and promoting additional products.
- Met and exceeded upsell goals
- Successfully drove new product lines to increase annual profits
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Education
The Cannabis Coaching Institute
from Cannabis Coaching
02.2020 - 06.2020
Harford Community CollegeBel Air, MD
from Business Administration And Management
09.2004 - 06.2006
Skills
Relationship development
Process improvement
Flexible and Adaptable
Sales and marketing
Product promotions
Interpersonal communication skills
Organization
Professional Reference
Matt Bragg- Owner of CBDLiveMore
(410)-456-5211
Timeline
Customer Service Representative
Maryland Cannabis Physicians
08.2022 - Current
Patient Care Specialist
Green Thumb Industries
12.2020 - 04.2021
Owner/Operator
Baltimore Botanicals
08.2020 - 11.2021
The Cannabis Coaching Institute
from Cannabis Coaching
02.2020 - 06.2020
Sales and Customer Service Manager
CBD Live More Inc
04.2019 - 10.2020
Harford Community College
from Business Administration And Management
09.2004 - 06.2006