Jessee Sawyer
MOBILE,AL
Summary
Results-driven Service Manager with expertise in service management, operational accountability, and team leadership. Proven ability to enhance customer satisfaction and drive profitability through effective workflow management.
Overview
27
27
years of professional experience
Work History
Service Manager
Pep Boys Auto Service & Tire
Mobile, AL
10.2024 - 07.2026
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Collaborated with technicians to diagnose and resolve customer vehicle issues effectively.
- Trained and mentored new team members on service protocols and customer interaction techniques.
- Managed inventory levels, ensuring timely restocking of essential parts and supplies.
- Analyzed vehicle conditions through multi-point inspections, ensuring accurate documentation to support service sales initiatives.
- Created comprehensive repair estimates to enhance customer decision-making and drive sales.
- Monitored and analyzed daily budget performance to identify opportunities for increasing company profitability.
- Analyzed financial data to uphold company standards for profitability and operational efficiency.
- Implemented strategies to establish a goal-focused environment, ensuring sustained customer loyalty and satisfaction.
Parts Counter Specialist
Audi Mobile
Mobile, AL
09.2023 - 10.2024
- Assisted customers in identifying parts, enhancing overall service experience and satisfaction.
- Coordinated with technicians to verify parts requirements for efficient vehicle repairs.
- Processed orders using dealership management systems, ensuring precision in transactions.
- Managed inventory levels to ensure accurate stock availability and timely order fulfillment.
- Developed streamlined processes for receiving and stocking incoming parts shipments.
- Continuously updated product knowledge through training sessions and personal research, staying current on industry trends and best practices.
- Maintained a clean and safe work environment, adhering to company guidelines as well as OSHA regulations where applicable.
Part Sales Specialist
Hyundai of Mobile
Mobile, AL
04.2023 - 09.2023
- Assisted customers in identifying parts for various Hyundai models, ensuring high levels of satisfaction.
- Collaborated with service department to ensure timely availability of parts for repairs and maintenance.
- Developed strong product knowledge to provide accurate information and recommendations to clients.
- Managed inventory levels and tracked order statuses using dealership management system.
- Demonstrated strong attention to detail when assembling custom parts orders, ensuring all components were packaged securely and shipped promptly.
Installer
FISE, LLC
Chickasaw, AL
11.2022 - 04.2023
- Installed and configured equipment according to specifications and safety standards.
- Conducted inspections and troubleshooting of installations, improving overall efficiency.
- Collaborated with team members to ensure timely project completion and quality assurance.
- Trained junior installers on best practices and installation techniques.
- Facilitated the installation process of office furniture and cubicle equipment by following detailed blueprints and guidance from team leads.
- Facilitated timely equipment transportation to multiple sites, ensuring operational efficiency through the use of large box trucks (26'/28') and other vehicles.
HVAC Technician Helper
Reliable Heating and Air
Biloxi, MS
06.2022 - 11.2022
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Installed various HVAC equipment, adhering to safety protocols and industry standards.
- Conducted routine maintenance on heating and cooling units, enhancing system longevity and efficiency.
- Supported operational efficiency by overseeing removal of outdated air conditioning units and installation of modern replacements.
Customer Service Advisor
Nissan of Mobile
Mobile, AL
04.2014 - 06.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Provided product knowledge and service information to enhance customer satisfaction and loyalty.
- Managed service appointments and follow-ups to ensure timely vehicle maintenance for clients.
- Trained new staff on company policies, systems, and customer service best practices.
- Engaged with technicians and customers to build trust and loyalty, driving business success and customer retention efforts.
- Enhanced customer satisfaction by effectively relaying technicians' diagnoses and repair recommendations. Streamlined communication between technicians and customers to ensure timely updates on vehicle status.
- Studied product specifications and features to effectively guide customers in selecting appropriate vehicle maintenance and repair solutions.
- Continuously sought opportunities for personal development through ongoing training programs.
- Utilized advanced upselling techniques and extensive product knowledge to maximize sales revenue opportunities.
Cook Supervisor
Wintzell's Oyster House
Saraland, AL
01.2011 - 04.2014
- Supervised kitchen operations, ensuring adherence to food safety and sanitation standards.
- Coordinated kitchen workflow during peak hours, optimizing service speed and quality.
- Trained and mentored culinary staff, enhancing team performance and efficiency.
- Developed and implemented new menu items based on seasonal ingredients and customer preferences.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Collaborated with management on budget planning, aligning food costs with operational goals.
- Enforced compliance with health regulations, maintaining high standards of cleanliness throughout the kitchen.
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
Class A Electrician
Northrop Grumman
Pascagoula, MS
11.2009 - 01.2011
- Led team of electricians in high-stakes projects, enhancing workflow efficiency and project completion rates.
- Installed and maintained electrical systems in compliance with safety regulations and industry standards.
- Diagnosed electrical issues using advanced troubleshooting techniques to ensure system reliability.
- Developed maintenance schedules for electrical equipment, reducing downtime through proactive interventions.
- Oversaw the interpretation of schematics to ensure accurate electrical installations. Managed wiring processes and the termination of electrical components in alignment with military specifications. Facilitated compliance with military requirements through precise connections to electrical components.
- Achieved efficient cable installation across ships in construction through diligent execution of tasks. Executed cable terminations that adhered to strict safety procedures, minimizing risk.
Electrician
BJ Electric
Mobile, AL
05.2006 - 10.2009
- Installed, maintained, and repaired electrical systems in residential and commercial properties.
- Diagnosed and resolved electrical issues efficiently to ensure system reliability.
- Collaborated with contractors to design electrical layouts for new construction projects.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Stored and maintained power tools and equipment for each job.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
Cook Supervisor
Cracker Barrel Old Country Store
Mobile, AL
02.2002 - 05.2006
- Coordinated kitchen workflow during peak hours, optimizing service speed and quality.
- Trained and mentored culinary staff, enhancing team performance and efficiency.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Conducted regular staff performance reviews, fostering professional growth and accountability.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
- Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
- Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
Electrical Apprentice
United States Air Force, USAF
Andrews Air Force Base, MD
02.1999 - 01.2002
- Acquired essential military training over a two-month period at Joint Base San Antonio-Lackland AFB, preparing for future service responsibilities.
- Engaged in comprehensive technical civil engineer training and field certification over an 11-month period with the 366 Squadron at Sheppard AFB in Wichita Falls, TX.
- Contributed to operational readiness by performing electrical installations and troubleshooting in support of squadron missions at Joint Base Andrews, MD.
- Participated in training sessions, adapting quickly to new tools and technologies in electrical work.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
Education
High School Diploma -
Daphne High School
DaphneElectrical Systems Apprenticeship - Electrical Systems
United States Air Force Technical Training
Sheppard AFB, TXSkills
- Service management
- Operational accountability
- Customer service
- Workflow management
- Performance-driven
- Team leadership
- Leadership
- Problem-solving
- Conflict resolution
- Critical thinking
- Organization
- Customer-focused mindset
Timeline
Service Manager
Pep Boys Auto Service & Tire
10.2024 - 07.2026
Parts Counter Specialist
Audi Mobile
09.2023 - 10.2024
Part Sales Specialist
Hyundai of Mobile
04.2023 - 09.2023
Installer
FISE, LLC
11.2022 - 04.2023
HVAC Technician Helper
Reliable Heating and Air
06.2022 - 11.2022
Customer Service Advisor
Nissan of Mobile
04.2014 - 06.2022
Cook Supervisor
Wintzell's Oyster House
01.2011 - 04.2014
Class A Electrician
Northrop Grumman
11.2009 - 01.2011
Electrician
BJ Electric
05.2006 - 10.2009
Cook Supervisor
Cracker Barrel Old Country Store
02.2002 - 05.2006
Electrical Apprentice
United States Air Force, USAF
02.1999 - 01.2002
High School Diploma -
Daphne High School
Electrical Systems Apprenticeship - Electrical Systems
United States Air Force Technical Training