Jesse Kelly
Carrollton,TX
Summary
Dynamic Lead Trainer at Chick-fil-A with a proven track record in enhancing employee retention through effective mentoring and innovative blended learning strategies. Skilled in team management and training delivery, I foster a culture of continuous improvement while driving performance excellence. Passionate about empowering others to achieve their best.
Personable and driven with keen understanding of curriculum development and training methodologies. Knowledge of adult learning theories combines with strong presentation and facilitation skills. Capable of fostering positive learning environment and driving measurable improvements in team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Trainer
Chick-fil-A
03.2024 - Current
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
- Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
Game Room Attendant
Chuck E Cheese
08.2022 - 04.2024
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Memorized games and rules to facilitate positive entertainment experience.
Education
High School Diploma -
Hebron High School
4207 Plano Pkwy, Carrollton, TX 7501005-2020
Skills
- Team management
- Mentoring
- Training delivery
- Coaching techniques
- Feedback analysis
- Assigning work
- Training and mentoring
- Supervising New & Current Employees
Accomplishments
- I made a video game when I was in High School.
Certification
- Food Handlers
Food Handlers Certified
I completed my food handlers certificate
Timeline
Lead Trainer
Chick-fil-A
03.2024 - Current
Game Room Attendant
Chuck E Cheese
08.2022 - 04.2024
High School Diploma -
Hebron High School
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