Jessenia Aldama
4655 Glen St,CA
Summary
Dynamic receptionist with a proven track record at Prestige Legacy Builders, excelling in client relations and office administration. Expert in appointment scheduling and data entry, I enhanced workflow efficiency and improved customer satisfaction. Recognized for exceptional organizational skills and effective communication, contributing to a welcoming and productive environment.
Overview
28
28
years of professional experience
Work History
Receptionist
Prestige Legacy Builders
Riverside, CA
05.2018 - Current
- Managed front desk operations, ensuring efficient daily workflow and exceptional client service.
- Coordinated scheduling for appointments and meetings, optimizing time management for staff and clients.
- Developed and maintained filing systems to enhance document retrieval efficiency and organization.
- Trained new reception staff on policies, procedures, and customer service protocols to ensure consistency.
- Implemented office supply inventory management processes to reduce costs and improve resource availability.
- Handled multi-line phone system, directing calls promptly while addressing inquiries effectively.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Babysitter
VanderMolen Elementary
Bell, CA
08.2010 - 07.2021
- Supervised daily activities and ensured safety of children in various age groups.
- Developed engaging lesson plans to promote educational growth and social interaction.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Organized recreational activities that fostered teamwork and creativity among students.
- Implemented strategies to address individual children's needs and learning styles effectively.
- Played games, worked on puzzles, and read books to young children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
Volunteer/babysitting
Woodlawn Ave Elementary
Bell, CA
08.1998 - 04.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Developed positive relationships with students, encouraging social skills and emotional well-being.
- Helped students build strong organizational skills that improved their overall academic success and daily functioning at school.
- Assisted in the organization and execution of field trips and school events, ensuring that students with special needs were fully included and supported throughout the experience.
- Mentored junior volunteers, providing guidance and support to enhance their contributions and skill development.
Education
High School Diploma -
Bell High School
Bell Ca06.1998
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Data inputting
- Office administration
- Typing speed
- Documentation and reporting
Languages
Spanish
Full Professional
Timeline
Receptionist
Prestige Legacy Builders
05.2018 - Current
Babysitter
VanderMolen Elementary
08.2010 - 07.2021
Volunteer/babysitting
Woodlawn Ave Elementary
08.1998 - 04.2002
High School Diploma -
Bell High School