Jessenia Forte
C&m Carriers
Melbourne,FL
1
Language
9
years of professional experience
Customer Service Leader experienced in team training, cash handling, and operational management. Delivered efficient service and resolved issues promptly through effective crew leadership and conflict resolution strategies. Focused on enhancing service quality and optimizing team performance.
Work History
Shift Manager
3 Months- Managed labor allocation and task priorities during peak service periods
- Supervised shift operations to maintain speed, accuracy, and guest satisfaction
- Trained crew members on food safety, service standards, and station procedures
- Resolved guest concerns promptly while protecting brand standards
- Monitored cash handling, drawer balances, and daily register accountability
Car Hauler Dispatcher
1 Year 10 Months- Inspected loaded units for clearance, balance, and compliance with transport safety requirements.
- Coordinated pickup and delivery schedules to maintain efficient route flow and on-time service.
- Documented vehicle condition, pickup details, and delivery confirmations for accurate transport records.
- Communicated with dispatch and customers to resolve loading issues and update delivery status.
- Promoted a positive work environment by cooperating with team members and maintaining professionalism during all interactions.
Customer Service Representative
1 Year 3 Months- Greeted guests promptly and delivered friendly service across dine-in, drive-thru, and carryout channels.
- Processed orders accurately using point-of-sale system while handling cash, card, and mobile payments.
- Resolved customer concerns calmly, ensuring satisfaction and preserving positive dining experiences.
- Coordinated with kitchen staff to communicate order details and maintain efficient service flow.
- Supported team members during peak rushes by managing priorities and reducing wait times.
- Trained new staff on guest service expectations, register procedures, and team communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Manager
5 Years- Resolved escalated customer concerns, applying Walmart policies to support satisfaction and store compliance.
- Led front-end associates to deliver consistent customer service across checkout, returns, and service desk operations.
- Coordinated cashier scheduling and coverage to maintain efficient service during high-traffic periods.
- Trained new associates on POS transactions, refund processing, and service recovery procedures.
- Monitored cash handling and register accuracy, reinforcing loss prevention and operational controls.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma
Skills
Customer service focus
Cash handling
Accurate money handling
Team leadership
Money handling
Decision-making
Opening procedures
Task management
Point-of-sale systems
Records oversight
Workplace safety
Delegating work
Workplace safety
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Tacobell
08.2026 - CurrentRead More
Car Hauler Dispatcher
C&m Carriers
01.2025 - CurrentRead More
Customer Service Representative
Chic-Fil-A
10.2022 - 01.2024Read More
Customer Service Manager
Walmart
10.2017 - 10.2022Read More
Robert Morgan
High School Diploma
Read More