Jessenia Hall
Milledgeville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Center Manager
Peachtree Immediate Care
Milledgeville, GA
12.2025 - Current
- Collaborate with medical staff to improve patient satisfaction scores through targeted initiatives.
- Analyze performance metrics to identify areas for process improvement and operational efficiency.
- Oversee daily operations to ensure efficient patient flow and high-quality care delivery.
- Manage staffing schedules, optimizing resource allocation to enhance team performance and service levels.
- Interact well with customers to build connections and nurture relationships.
- Adhere to HIPPA, OSHA, and other healthcare regulations. Maintain facility records and equipment.
- Assist in recruiting, hiring and training of team members.
- Manage operational budgets, overseeing billing, and managing medical/office inventory.
- Addressing patient complaints, providing customer service, and ensuring a welcoming environment.
Patient Service Trainer
Peachtree Immediate Care
Milledgeville, GA
10.2025 - 12.2025
- Monitor PSR performance and provide feedback to ensure adherence to quality standards.
- Offer ongoing coaching to improve customer service and patient interaction skills.
- Ensure new and current staff are adequately trained, informed, and updated on all aspects of front desk operations.
- Perform other relevant duties as needed by the RDO.
- Ensure all message queue have been resolved by end of day in Experity for Billing team.
Patient Service Representative
Peachtree Immediate Care
Milledgeville, GA
04.2024 - 10.2025
- Manage patient check-in and registration for high-volume urgent care clinic.
- Verify insurance coverage and processed payments for urgent care visits.
- Answer patient inquiries and provided clear communication regarding billing and procedures.
- Maintain compliance with HIPAA regulations while handling confidential information.
- Scan and upload documents into EHR system to ensure accurate patient records.
- Support smooth patient flow and maintained an organized reception area.
- Perform administrative duties such as filing, faxing, photocopying.
- Provide customer service by answering patient questions and addressing concerns
Certified Medication Aide (CMA)
The Glen at Lake Oconee Village
Greensboro, GA
06.2023 - 10.2024
- Monitored patients for side effects and drug interactions.
- Documented all medications administered in the patient’s chart.
- Verified patient’s identity prior to administering medications.
- Monitored the expiration dates of medications and supplies.
- Administered oral, topical and injectable medications.
- Assisted with the training of new medication aides.
- Assisted with the ordering, receiving and stocking of medications.
- Followed safety protocols while preparing and administering medications.
- Assisted in the administering of medications to patients in accordance with the physician's orders and regulatory guidelines.
Certified Nursing Assistant (CNA)
Atrium Health Navicent
Milledgeville, GA
12.2022 - 03.2023
- Assisted with patient hygiene and comfort measures.
- Responded to patient call lights in a timely manner.
- Assisted with specimen collection and lab work.
- Maintained a clean, safe, and organized environment for patients.
- Observed changes in patient condition and reported to the nurse.
- Provided emotional support to patients and their families.
- Adhered to HIPAA regulations and patient confidentiality.
- Assisted with mobility, transfers, and ambulation.
- Assisted with daily living activities, such as dressing, grooming, and toileting.
Assembly Line Worker
Vernay Manufacturing
Milledgeville, GA
08.2018 - 12.2022
- Responsible for tracking inventory levels, handling all aspects of shipping and receiving; maintained accurate inventory records.
- Packaged items, printed labels, weighed packages, and determined appropriate postage.
- Inspected finished products to confirm quality standards and isolate any non-confirmed or damaged items.
- Measured and graded batches of raw materials and fed them into production machinery.
- Prepared cartons and crates for packaging purposes; ensured items were correctly and safely packed.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH08.2024
Associate of Science - Criminal Justice
Georgia Military College-Milledgeville Campus
Milledgeville, GA10.2022
Skills
- Patient Scheduling
- Customer Service
- MS Office Suite (Word Excel PowerPoint)
- Quick Learner
- Type 50 wpm
- CPR Certified
- Adaptability
- Leadership
- Empathy
- Data Entry
- Scanning
- Excellent Communication Skills (Verbal and Written)
- Processing payments and Cash Handling
- Insurance Verification
- Strong interpersonal communication
- Time Management
- Collaboration
Certification
- Basic Life Support, American Heart Association (BLS), 2024
- Certified Medical Administrative Assistant, NHA (CMAA), 2022
- Paraprofessional Certificate, 2024
- Certified Nursing Assistant (CNA), 2019
- Certified Medical Assistant, NHA (CMA), 2025
HONORS
Summa Cum Laude, 2024
Timeline
Center Manager
Peachtree Immediate Care
12.2025 - Current
Patient Service Trainer
Peachtree Immediate Care
10.2025 - 12.2025
Patient Service Representative
Peachtree Immediate Care
04.2024 - 10.2025
Certified Medication Aide (CMA)
The Glen at Lake Oconee Village
06.2023 - 10.2024
Certified Nursing Assistant (CNA)
Atrium Health Navicent
12.2022 - 03.2023
Assembly Line Worker
Vernay Manufacturing
08.2018 - 12.2022
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Associate of Science - Criminal Justice
Georgia Military College-Milledgeville Campus