Jessenia MedinA
La Mirada,CA
Summary
Proven track record of enhancing team productivity and customer satisfaction at Marshalls Retail Store, demonstrating exceptional customer service and work planning skills. Spearheaded projects to successful completion, exceeding targets by fostering collaborative environments and strategic planning. Skilled in relationship building, significantly improved operational efficiency and staff onboarding processes.
Overview
11
11
years of professional experience
Work History
Coordinator
Marshalls Retail Store
01.2024 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Medical Assistant Student
AME Medical Group
06.2024 - 09.2024
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
- Administered injections proficiently while adhering to strict safety protocols.
- Promoted a positive work environment through effective teamwork and clear communication among staff members.
- Provided exceptional service to diverse populations, addressing individual needs with empathy and professionalism.
- Facilitated timely communication between patients and healthcare providers, ensuring continuity of care.
- Enhanced patient experience by providing compassionate care and accurate medical documentation.
- Collaborated with other healthcare professionals to provide comprehensive care for each patient''s unique needs.
- Expedited lab processing by accurately labeling specimens before submission.
- Improved clinic workflow, efficiently managing inventory and restocking medical supplies.
Ross Department Store
Are Supervisor
04.2023 - 12.2023
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Created work schedules according to sales volume and number of employees.
- Streamlined store operations for improved efficiency by identifying areas of improvement and implementing new processes.
- Conducted regular performance evaluations for employees, providing constructive feedback and coaching for continued growth.
- Demonstrated strong leadership skills in managing a diverse team of employees while promoting a culture of inclusivity and respect among staff members.
- Improved communication across departments by implementing regular team meetings, fostering a collaborative work environment within the store.
- Increased department sales by implementing strategic merchandising plans and optimizing product displays.
- Maintained a clean, organized store environment that facilitated efficient operations and a positive shopping experience for customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Receptionist
Los Angeles Tattoo Shop
09.2013 - 11.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Medical Assistant Certificate - Medical Assistant
Norwalk/ La Mirada Adult School
La Mirada, CA05.2024
GED -
Norwalk/ La Mirada Adult School
Norwalk, CA09.2023
Skills
- Customer Service
- Work Planning and Prioritization
- Relationship Building
Languages
Spanish
Professional Working
Timeline
Medical Assistant Student
AME Medical Group
06.2024 - 09.2024
Coordinator
Marshalls Retail Store
01.2024 - Current
Ross Department Store
Are Supervisor
04.2023 - 12.2023
Receptionist
Los Angeles Tattoo Shop
09.2013 - 11.2016
Medical Assistant Certificate - Medical Assistant
Norwalk/ La Mirada Adult School
GED -
Norwalk/ La Mirada Adult School