Jessenia Ortega
Boston,MA
Summary
Proactive and results-driven professional with a proven track record in networking, prospecting, and business development. Experienced in managing diverse accounts while building and maintaining strong client relationships through clear communication and organizational skills. Skilled in driving business growth by prioritizing tasks, executing effective strategies, and maintaining a healthy customer pipeline.
Overview
16
16
years of professional experience
Work History
Enterprise Account Executive
Robin
06.2024 - 11.2024
- Built and managed a sales pipeline, securing a consistent flow of qualified leads and driving revenue growth.
- Sourced and established new business relationships through proactive networking and cold outreach, adding 20+ prospects to the pipeline monthly.
- Simplified product offerings, delivering clear and engaging presentations that enhanced client understanding and shortened the sales cycle.
- Partnered with clients to analyze business operations, uncovering opportunities to increase sales through upselling and cross-selling, leading to an 35% increase in account value.
Account Executive Partnerships
Otter
11.2022 - 05.2024
- Managed high-volume outreach, making 50-80 calls daily while efficiently handling customer emails and inquiries to ensure timely follow-ups and exceptional service
- Prospected and onboarded restaurant partnerships, managing the entire sales cycle from initial outreach to contract signing, achieving consistent quota attainment.
- Delivered tailored product demos, developing customized solutions that addressed client needs, resulting in improved conversion rates and customer satisfaction.
- Collaborated with cross-functional teams to implement partnership programs and initiatives, driving mutual success and exceeding revenue targets.
- Leveraged CRM software to monitor sales pipelines, manage client relationships, and analyze key performance metrics to optimize sales strategies.
- Troubleshot technical issues, working closely with product engineers to resolve challenges and ensure seamless customer experiences.
Sales Support Specialist
TripAdvisor
03.2018 - 04.2021
- Educated customers on TripAdvisor products, effectively reducing churn and increasing customer satisfaction through comprehensive training plus support.
- Conducted product overviews and workshops, creating engaging content that enhanced customer understanding and utilization of our offerings.
- Troubleshot technical issues, collaborating with product engineers to swiftly resolve client problems and improve product functionality.
- Trained and mentored new hires, accelerating their onboarding process and boosting team productivity.
- Collaborated with sales team to create compelling sales presentations and proposals, contributing to increased win rates and revenue growth.
Sales Account Representative
Verizon Wireless
10.2015 - 03.2018
- Consistently achieved and exceeded sales targets through effective strategic account management, contributing to sustained revenue growth and team success.
- Developed and nurtured strong client relationships, driving repeat business and generating new opportunities that expanded customer base.
- Conducted market and competitor analysis to identify untapped opportunities, resulting in an increase in sales or market share.
- Utilized communication and negotiation skills to close high-value deals and establish long-term partnerships.
- Regularly surpassed monthly, quarterly, and annual quotas, demonstrating consistent performance and dedication to achieving organizational goals.
Sales Representative
Best Buy
02.2009 - 10.2014
- Delivered exceptional shopping experiences by providing personalized customer support, addressing inquiries, and resolving issues promptly to ensure client satisfaction.
- Exceeded sales targets by 20%, utilizing comprehensive product knowledge, persuasive communication, and proactive support to meet customer needs.
- Managed and supported client accounts, ensuring seamless service delivery, resolving concerns efficiently, and fostering long-term relationships that drove repeat business.
- Provided outstanding post-purchase customer support, handling follow-ups and offering tailored solutions to maintain loyalty and enhance the overall customer experience.
Education
Bachelors in science - Business Administration
Framingham State University
Framingham, MA05.2014
Skills
- SalesForce
- Microsoft Excel
- Zoom Info
- Jira
- Tableau
- LinkedIn Sales Navigator
- Account Management
- Sales Operations/ Processes
- Restaurant Operations Experience
- Pipeline development
- Negotiation skills
- Customer relationships
- Operations
- Relationship building
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Limited Working
References
- Zander Granath, (801) 649-9016
- Rene Perez, (916) 801-2256
- Arkeem Mosley, (617) 894-2045
- Dale Parker (617) 869 -8922
Timeline
Enterprise Account Executive
Robin
06.2024 - 11.2024
Account Executive Partnerships
Otter
11.2022 - 05.2024
Sales Support Specialist
TripAdvisor
03.2018 - 04.2021
Sales Account Representative
Verizon Wireless
10.2015 - 03.2018
Sales Representative
Best Buy
02.2009 - 10.2014
Bachelors in science - Business Administration
Framingham State University
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