Jessenia Zarate
Reno,NV
Summary
Operations and training professional managing day-to-day team activities and service quality improvements. Expertise includes CRM utilization, sales floor oversight, inventory control, and KPI tracking. Strong record of coaching, clear communication, and consistent achievement of sales targets.
Overview
11
11
years of professional experience
Work History
Sales Associate
Spectrum
Reno, Nevada
08.2021 - Current
- Built strong customer connections through active listening and tailored support.
- Provided clear answers to customer questions to enhance their experience. promptly with clear solutions and follow-up.
- Communicated with customers to identify their specific concerns. to identify needs and improve satisfaction.
- Worked with colleagues to share insights and strategies for better sales performance.
Manager
Ross Dress for Less
Reno, Nevada
06.2015 - 05.2024
- Directed daily operations across teams and departments.
- Set clear performance goals and provided ongoing feedback to team members.
- Used performance metrics to monitor progress and support accountability.
- Supported collaborative team culture to strengthen cohesion and performance.
- Trained employees on company policies and procedures.
- Followed customer service protocols to support high satisfaction levels.
Education
High School Diploma -
Rancho High School
Las Vegas, NV06-2014
Some College (No Degree) - Pre Med
University of Nevada, Reno
RenoSkills
- Point of sale operations
- Inventory management
- Sales reporting
- CRM software
- Sales floor management
- Client management
- Team leadership
- Stocking and receiving
- Multitasking strength
- Problem solving
- Active listening
- Customer service
- Time management
- Detail oriented
Timeline
Sales Associate
Spectrum
08.2021 - Current
Manager
Ross Dress for Less
06.2015 - 05.2024
High School Diploma -
Rancho High School
Some College (No Degree) - Pre Med
University of Nevada, Reno