Jessey Pham
Rochester,NY
Summary
Persistent and highly motivated communicator with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Nail Technician
Wonder Nails
02.2020 - Current
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Boosted salon revenue by upselling additional services and retail products to clients.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Established strong client relationships through exceptional customer service and communication skills.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Bartender
Solera
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Telemarketing Sales Representative
Dial America
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Developed strong client relationships resulting in repeat business through personalized customer service and follow-up calls.
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
- Met and exceeded monthly sales targets by utilizing persuasive sales techniques and product knowledge.
- Boosted overall team performance with regular contribution of ideas, strategies, and tips during team meetings.
- Strengthened company reputation by delivering exceptional service to both internal colleagues and external contacts during phone interactions.
Sales Representative
Against All Odds
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
High School Diploma -
Rush-Henrietta Senior High School
Henrietta, NY06.2013
Business Administration
Monroe Community College
Rochester, NYSkills
- Persuasive Communication
- Follow-Up Skills
- Sales Strategies
- Technical Skills
- Professional Communication
- Conflict Resolution
- Attention to Detail
- Multitasking
- Customer Service
- Time Management
- Adaptability and Dependability
- Fluency in Vietnamese
Languages
Vietnamese
Native or Bilingual
Affiliations
- Song writer, Performer
- Fitness training
- Dog Dad
Timeline
Nail Technician
Wonder Nails
02.2020 - Current
Bartender
Solera
Telemarketing Sales Representative
Dial America
Sales Representative
Against All Odds
High School Diploma -
Rush-Henrietta Senior High School
Business Administration
Monroe Community College
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