Smart student studying Computer Science and looking for related experience. Experienced in C++, Python, and Basic HTML/CSS with great customer service skills. Willing to listen and learn and excited to contribute in a real-world environment to help find practical, actionable solutions for current needs.
Hi, I’m
Jesse Yankey
Huntsville,AL
Summary
Overview
6
years of professional experience
Work History
StaplesHuntsville, AL
Print Associate
12.2022 - Current
Job overview
- Assisted customers with selecting products, placing orders, and resolving issues.
- Performed maintenance on machines such as changing ink cartridges and cleaning rollers.
- Created digital proofs for customers using Adobe Illustrator and Adobe Photoshop software.
BIG I.T MultimediaAccra, Ghana
Technical Customer Support Specialist
03.2018 - 07.2022
Job overview
- Provided technical support to customers via phone and email.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers in understanding products, components, and systems using technical demonstrations.
- Managed and maintained computer systems (both customers and in-house), ensuring they were up-to-date.
- Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
Education
Alabama A & M UniversityNormal, AL
Bachelor of Science from Computer Science
University Overview
Oakwood UniversityHuntsville, AL
Bachelor of Science from Computer Science
University Overview
- 3.56/4.0 GPA
- Spring, 2023 - Honor Roll
Skills
- Adobe Photoshop Expertise
- Most Printer Equipment Operation
- Microsoft Office Expertise
- Tech Support
- Python/C
- HTML/CSS
- G-Suite
Timeline
Print Associate
Staples
12.2022 - Current
Technical Customer Support Specialist
BIG I.T Multimedia
03.2018 - 07.2022
Alabama A & M University
Bachelor of Science from Computer Science
Oakwood University
Bachelor of Science from Computer Science
Internships & Volunteer Experience
Internships & Volunteer Experience
Intern at Ghana Revenue Authority
- Assisted in the new launch of the local GRA App to pay Taxes.
- Helped citizens and locals to set up the app and learn how to use it.
- Created and tracked surveys from customers on first week of the launch of app.
- Assisted the Database / Cloud Management Team in creating and managing all user data inputs.
- Assisted fellow employees and locals with their devices (computers, smartphones).
OAKWOOD AGAPE DAY 2023 - Volunteer
UCC Tech Outreach 2021 - Volunteer
References
References
References available upon request.Similar Profiles
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