Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
Hi, I’m

Jessi Hill

Team Lead
Kearns,UT

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Shift LeadAdministrative AssistantTeam LeadTeam LeadCustomer Support Specialist

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Kearns, UTSalt Lake City, UT
Open to relocation: No

Salary Range

$23/hr - $50/hr

Important To Me

Career advancementCompany CulturePersonal development programsPaid time off

Summary

Innovative team leader with a strong history of enhancing team performance and meeting project deadlines. Expertise in creating a collaborative work environment that promotes effective communication and alignment of goals. Proficient in strategic planning and problem-solving, consistently achieving outstanding results.

Overview

11
years of professional experience

Work History

National Vision
Salt Lake City, UT

Team Lead
03.2023 - Current

Job overview

  • Led a team of 20+ individuals to meet and exceed goals set daily and weekly.
  • Supervised daily production activities, ensuring operational efficiency throughout processes.
  • Implemented process improvements to streamline operations and reduce delays.
  • Fostered a positive team environment through recognition and support initiatives.
  • Coordinated interdepartmental workflow to consistently meet production targets.
  • Trained and mentored staff in safety procedures and best practices.
  • Resolved production issues promptly, minimizing downtime and disruptions.
  • Performed quality checks during production to ensure compliance with customer specifications.
  • Collaborated with management to develop strategies to enhance production efficiency.

Eva Carlston Academy
Murray, UT

Shift Lead
06.2022 - 03.2023

Job overview

  • Ensured compliance with safety protocols at all times.
  • Facilitated weekly management meetings to address concerns and establish team targets.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Provided support and guidance to colleagues as required.
  • Utilized problem-solving skills to mediate conflicts between clients and staff.
  • Engaged clients in therapeutic activities to enhance social interaction.
  • Maintained comprehensive session records, including progress notes and incident reports.
  • Applied crisis management techniques, utilizing de-escalation strategies effectively.

Varilease Finance
Cottonwood Heights, UT

Administrative Assistant
10.2021 - 06.2022

Job overview

  • Handled and routed incoming calls and correspondence to ensure timely communication.
  • Addressed client and vendor inquiries via email and phone, delivering precise information.
  • Organized filing systems for physical and electronic documents, maintaining accuracy and confidentiality.
  • Facilitated interdepartmental communication to enhance collaboration across the organization.
  • Assisted in report and presentation preparation for client meetings, ensuring clarity and professionalism.
  • Entered data into spreadsheets using Microsoft Excel, maintaining data integrity.
  • Composed letters, memos, reports, emails, and presentations as required by management.
  • Processed invoices for payment using accounting software applications, ensuring timely transactions.

Wells Fargo
Salt Lake City, UT

Team Lead
10.2020 - 10.2021

Job overview

  • Engineered initiatives that doubled case closures and enhanced quality assurance results.
  • Increased group productivity through implementation of targeted strategies.
  • Managed a team of 24 customer service representatives to ensure high-quality service delivery.
  • Produced a comprehensive training manual for employee guidance and support.
  • Conducted regular performance reviews to evaluate team member development.
  • Monitored call metrics and provided actionable feedback for performance enhancement.
  • Resolved escalated customer inquiries promptly using empathy and effective problem-solving techniques.
  • Fostered a positive work environment through recognition and support initiatives.

Optum Bank
West Valley, UT

Team Lead
01.2016 - 10.2020

Job overview

  • Identified support needs and communicated findings to management.
  • Designed and delivered over 20 training programs, including curriculum development and progress updates.
  • Formulated strategies that doubled case closures and improved quality assurance results by three percent.
  • Cross-trained employees in multiple roles to enhance skill sets and productivity.
  • Oversaw new-hire training focused on business standards and compliance requirements.
  • Coordinated assignments for team members to optimize workflow efficiency.
  • Resolved customer inquiries and issues to improve client satisfaction.
  • Conducted regular performance evaluations to support team development initiatives.

Apple
Murray, UT

Customer Support Specialist
10.2014 - 02.2018

Job overview

  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Assisted customers with product inquiries and technical support across multiple channels.
  • Tracked customer interactions and resolved issues using Apple's software tools.
  • Trained new team members on customer support processes and best practices.
  • Maintained comprehensive knowledge of Apple products and services for accurate information delivery.
  • Handled escalated customer concerns professionally, ensuring high levels of satisfaction.
  • Informed customers about billing procedures, processed payments, and set up payment options.
  • Performed needs analysis to present tailored options for informed decision-making.
  • Evaluated software or hardware to recommend improvements or upgrades.

Education

Southern Utah University
Cedar City, UT

Some College (No Degree)

Skills

  • Effective communication
  • Performance improvement
  • Employee evaluation
  • Quality assurance
  • Time management
  • Conflict resolution
  • Problem solving
  • Professional communication
  • Training development
  • Process improvement
  • Production planning

Timeline

Team Lead

National Vision
03.2023 - Current

Shift Lead

Eva Carlston Academy
06.2022 - 03.2023

Administrative Assistant

Varilease Finance
10.2021 - 06.2022

Team Lead

Wells Fargo
10.2020 - 10.2021

Team Lead

Optum Bank
01.2016 - 10.2020

Customer Support Specialist

Apple
10.2014 - 02.2018

Southern Utah University

Some College (No Degree)

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Jessi HillTeam Lead