Jessi Zamarron
Brighton
Summary
Dynamic General Manager with a proven track record at Powerhouse Gym, excelling in operations management and customer service. Adept at staff recruitment and training, I foster high-performing teams and resolve complex issues, enhancing member satisfaction and retention. Recognized for strategic business initiatives that improved operational efficiency and team productivity/morale.
Overview
8
8
years of professional experience
Work History
General Manager
Powerhouse Gym
03.2023 - Current
- Guided management and supervisory staff to promote smooth operations.
- Managed all aspects of daily business operations including staffing, scheduling, maintenance, customer service and retention.
- Recruited, interviewed and hired qualified staff for open positions.
Operations Manager
Powerhouse Gym
Northville
06.2020 - Current
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Member Services Specialist
Powerhouse Gym
Novi
08.2017 - Current
- Managed customer complaints and rectified issues to complete satisfaction.
- Supervised front desk operations, enabling members to receive superior customer service from front desk staff.
- Developed processes and procedures that improved the efficiency of the accounts receivable department operations.
Education
Bachelor of Business Administration - BBA - Business Administration and Management, General
Eastern Michigan University
01.2021
Associate's degree - Business Administration and Management, General
Washtenaw Community College
01.2019
Skills
- Customer Service Management
- Staff management
- Operations Management
- Employee training
- Performance evaluation
- Business strategy
- Effective leader
- Problem-solving abilities
Accomplishments
Received the Outstanding Senior Award for being a top performer in my senior year of Eastern Michigan University.
References
References available upon request.
Timeline
General Manager
Powerhouse Gym
03.2023 - Current
Operations Manager
Powerhouse Gym
06.2020 - Current
Member Services Specialist
Powerhouse Gym
08.2017 - Current
Bachelor of Business Administration - BBA - Business Administration and Management, General
Eastern Michigan University
Associate's degree - Business Administration and Management, General
Washtenaw Community College
Similar Profiles
Michael McCorkleMichael McCorkle
Personal Trainer at Powerhouse GymPersonal Trainer at Powerhouse Gym
Jamieson DanielJamieson Daniel
Director of Operations at Powerhouse GymDirector of Operations at Powerhouse Gym
Kristine GoryokaKristine Goryoka
Operations Manager at Powerhouse GymOperations Manager at Powerhouse Gym