Jessiah Willoughby
Marion
Summary
Service Manager with a proven track record at Chipotle Grill, excelling in team leadership and customer service. Committed to staff development and workplace safety, fostering a positive environment that drives continuous improvement and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Service Manager
Chipotle Grill
Cedar Rapids, IA
04.2022 - Current
- Managed daily operations to ensure high-quality food preparation and customer service.
- Trained and mentored staff on operational standards and best practices.
- Oversaw inventory management, ensuring adequate stock levels and minimizing waste.
- Implemented process improvements that enhanced efficiency in service delivery.
- Resolved customer complaints effectively, maintaining satisfaction and loyalty.
- Conducted performance evaluations, providing feedback for employee development.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
Education
High School Diploma -
Prairie High School
Cedar Rapids, IA05.2024
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Time management
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- Workplace safety
- Staff motivation
- Continuous improvement
- Inventory management
- Coaching and mentoring
- Relationship building
- Task delegation
- Hospitality and accommodation
- Verbal and written communication
- Team collaboration and leadership
Timeline
Service Manager
Chipotle Grill
04.2022 - Current
High School Diploma -
Prairie High School