Stripe
Jessica Michalko
Nashville,TN
Summary
Dynamic Risk Analyst with a proven track record at Engine, Inc, specializing in fraud prevention and detection, and dispute resolution. Excelled in developing fraud detection models and implementing strategic risk mitigation plans. Skilled in analysis & data interpretation and effective communication, significantly enhancing operational efficiency and minimizing financial risks.
Overview
4
4
years of professional experience
Work History
Risk Analyst
Engine, Inc
12.2021 - Current
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Built and harmonized operations reports for team leaders, senior managers, and executives.
- Taught employees how to control risks at front line.
- Analyze fraud and chargebacks data against Member behaviors to uncover trends, patterns and variations.
- Developing and implementing fraud detection models, and rules-based systems to identify high-risk transactions.
- Developed new systems and Standard Operating Procedures (SOPs) for all Fraud Operations.
- Built contingency plans to successfully handle financial emergencies.
- Monitored industry, technological and economic developments to stay current on potential risks.
Accounts Receivable and Reconciliation Team Lead
Hotel Engine, Inc
12.2020 - 12.2021
- Analyzing dispute trends, identifying root causes, and making process improvements to reduce chargebacks.
- Developing and implementing dispute resolution strategies to minimize losses, reduce chargebacks, and improve customer satisfaction through new efficiencies and streamlining evidence submission based on dispute code to maximize win likelihood.
- Investing and Preventing Fraud and Non-Fraud Disputes: Investing dispute claims, reviewing transactional data, and gathering evidence to support dispute resolutions.
- Manual review of transactions with rule creation experience
Accounts Receivable Specialist
Hotel Engine
06.2020 - 12.2020
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts weekly to assess aging and pursue collection of funds.
- Daily cash applications of checks and ACH payments
- Streamlined and provided several more efficient process improvements
- Reviewed risky transactions for potential fraud
Education
Bachelor of Science - Psychology
Plymouth State University
Plymouth, NH05-2014
Skills
- Analysis & Data Interpretation
- Identifying fraud patterns
- Fraud prevention & detection
- Fraud Identification
- Transaction monitoring & review
- Detection models
- Creating new rules
- Fraud and anomaly analysis
- Dispute Resolution
- Effective Communication, verbal and written
- Managed tickets through Jira
Software
Microsoft
NetSuite
Looker
Auth0
Log Rocket
Timeline
Risk Analyst
Engine, Inc
12.2021 - Current
Accounts Receivable and Reconciliation Team Lead
Hotel Engine, Inc
12.2020 - 12.2021
Accounts Receivable Specialist
Hotel Engine
06.2020 - 12.2020
Bachelor of Science - Psychology
Plymouth State University
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