Jessica Abraham
Ridgewood,NY
Summary
Organized professional with a strong background in schedule planning and client coordination. Recognized for effective communication and the ability to manage multiple projects, ensuring seamless execution and employer satisfaction.
Overview
14
14
years of professional experience
Work History
Client Manager
The London Broil Show
Multiple Cities, USA
01.2023 - 11.2025
- Coordinated client appointments, events, and special performance appearances to ensure seamless execution and satisfaction
- Social media management including creating new posts and promotional materials resulting in increased visibility and community engagement.
- Organized schedules and prepared materials for upcoming events and travel across multiple states to support operational readiness
Customer Experience Specialist/Procurement Associate
Universal Yums
Roseland, NJ
09.2020 - 01.2023
- Managed tasks across platforms using time tracking systems to consistently meet performance metrics.
- Fielded communications from over 100 customers a day with speed, efficiency, and kindness.
- Coordinated cross-functional meetings, interdepartmental deadlines, product intake schedules, and media marketing releases.
- Assisted a team of 6 including a member of the Executive Board with scheduling, product set up, and booking meeting rooms.
- Directed product intake processes from start to finish, creating and implementing organizational protocols to enhance cross-departmental efficiency.
Assistant Color Guard Instructor
Midland Park High School
Midland Park, NJ
08.2012 - 10.2022
- Supervised students to ensure safety and appropriate conduct during practices, competitions, and on field trips.
- Embodied school values such as inclusivity, good sportsmanship, decorum, and kindness to lead students by example.
- Communicated with parents including phone calls and in-person contact to ensure student support.
Store Manager
Starbucks
Ridgewood, NJ
03.2015 - 08.2020
- Managed daily operations to ensure efficient store functionality.
- Welcomed all customers and employees to create and maintain a welcoming and inclusive environment for all
- Created complex schedules for up to 20 people and quickly problem solved any last minute changes to suitably meet staffing needs.
- Balanced scheduling, financial, customer service, deployment, and meeting responsibilities daily.
- Worked as an assistant to other managers handling inventory management and scheduling during time as a Shift Manager and ASM.
Administrative Assistant/Tutor
Kumon Learning Center
Emerson, NJ
01.2012 - 08.2012
- Managed administrative tasks, including financial paperwork, filing systems, data entry, and scheduling, to streamline office operations.
- Cultivated a supportive learning environment, helping young students improve their math and reading skills.
- Scheduled meetings with parents to form action plans to best support success for struggling students.
- Created individualized approach for each student to ensure joyful motivation towards education.
Education
English Literature
Fordham University
Bronx, NYSkills
- Scheduling/Calendar management
- Effective Communication
- Multitasking/time planning
- Flexibility/Adaptability
- Effective communication
- Team support
- Microsoft and Google suites
- Confidentiality/Discretion
Affiliations
P.H.E. Peer Health Exchange - Volunteer Health Teacher Healthy Relationships Workshop
Timeline
Client Manager
The London Broil Show
01.2023 - 11.2025
Customer Experience Specialist/Procurement Associate
Universal Yums
09.2020 - 01.2023
Store Manager
Starbucks
03.2015 - 08.2020
Assistant Color Guard Instructor
Midland Park High School
08.2012 - 10.2022
Administrative Assistant/Tutor
Kumon Learning Center
01.2012 - 08.2012
English Literature
Fordham University