Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Genessi Darsy-polanco

Reading,Pa

Summary

Dynamic and results-driven professional with extensive experience at Mob Transportation as a Dispatcher. Expert in dispatch software and conflict resolution, fostering teamwork and enhancing customer satisfaction. Proven ability to manage high-stress situations effectively, ensuring timely delivery and exceptional service. Bilingual in Spanish and English, committed to maintaining accurate records and improving operational efficiency.

Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.

Overview

5
5
years of professional experience

Work History

Dispatcher

Mob Transportation
03.2022 - 12.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 7 53ft dry vans
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Order Picker

Amazon Warehouse
11.2023 - 03.2024
  • Collaborated with team members to ensure timely completion of orders during peak demand periods our rates during these peak times were very important less than 250 items per hour was not acceptable.
  • Excellent communication skills, both verbal and written
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.

Customer Service Representative

Met Ed
12.2019 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Answering 80 calls per hour was crucial and outages calls needed to be resolved all in less than 2 minutes
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

I Lead Charter School
Reading, PA
06-2015

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Time management
  • Stress tolerance
  • Dispatching procedures
  • Route planning
  • Schedule coordination
  • Route navigation
  • Routing orders
  • Verbal communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Order Picker

Amazon Warehouse
11.2023 - 03.2024

Dispatcher

Mob Transportation
03.2022 - 12.2024

Customer Service Representative

Met Ed
12.2019 - 03.2022

High School Diploma -

I Lead Charter School

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Genessi Darsy-polanco