Jessica Acosta
Waco
Summary
Experienced hospitality professional with a strong focus on maintaining high standards of service and business etiquette. Proven ability to listen attentively to guest needs and respond promptly to concerns. Recognized for reliability and punctuality, consistently prepared for work. Bilingual in Spanish and English, enhancing communication with diverse clientele.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
Gap Drilling Well Services
Hamilton
04.2023 - 11.2023
- Provided warm welcomes to customers and shared detailed service information.
- Directed incoming calls to appropriate departments, ensuring efficient inquiry management.
- Consistently ensured cleanliness and organization of front desk area for optimal operations.
- Assisted clients with appointment scheduling and resolution of service requests.
Customer Service Associate
Walgreens
Gatesville
02.2021 - 04.2022
- Processed sales transactions efficiently using point-of-sale systems.
- Resolved customer complaints through effective communication to ensure satisfaction.
- Managed returns and exchanges in accordance with company policies.
- Greeted customers, identifying needs to provide tailored assistance.
Nurse Aide Trainee
Rehab-living at the meadows
Gatesville
02.2020 - 08.2021
- Supported residents with daily living activities and personal hygiene.
- Ensured residents' comfort through effective communication.
- Monitored patients' physical and emotional well-being during care.
- Prepared rooms for new admissions by changing linens and stocking supplies.
Education
High School Diploma -
Evant ISD
Evant, TX05-2022
Skills
- Bilingual (Spanish, English)
- Problem solving
- Customer service and support
- Inquiry management
- Front desk operations
- Point-of-sale systems
- Healthcare knowledge
- Interpersonal skills
- Team leadership
- Verbal and written communication
Timeline
Front Desk Clerk
Gap Drilling Well Services
04.2023 - 11.2023
Customer Service Associate
Walgreens
02.2021 - 04.2022
Nurse Aide Trainee
Rehab-living at the meadows
02.2020 - 08.2021
High School Diploma -
Evant ISD