Jessica Adam
Mesa,AZ
Summary
Dynamic and results-driven professional with extensive experience at Lowes, excelling in task delegation and employee engagement. Proven track record in enhancing customer satisfaction and driving sales performance. Skilled in scheduling coordination and fostering a positive work environment, consistently achieving operational goals and empowering teams to excel.
Overview
12
12
years of professional experience
Work History
Specialty Assistant Manager
Lowes
06.2024 - Current
- Interviews, selects, develops, and provides direct leadership over a team of associates in multiple departments.
- Models the behaviors that are needed to deliver smart customer service.
- Sets clear and measurable service, sales, and operational goals for the team, ensures the team's effort supports those goals, and track progress on a daily basis
- Enhanced customer satisfaction by effectively addressing concerns and providing timely resolutions.
- Manage the performance of associates against established goals and work with supervisors to take action when necessary to address performance concerns
- Provide recognition for demonstrating effective customer service behaviors and exceeding sales and operational goals at the individual and team level
Merchandising Assistant Store Manager
Lowes
06.2023 - 06.2024
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
Sales Floor Department Supervisor
Lowes
12.2021 - 06.2024
- Provide team leadership and empower employees while providing guidance.
- Assign schedule and assignments to employees
- Ensure department area and all equipment is kept up in a safe and secure manner
- Drive continuous service improvement both within and across departments
- Manage inventory, merchandising, sales, and customer service in my department
- Work with ASM to develop plan of action to drive improved sales and margin performance
Administrative Support Associate
Lowes
06.2019 - 12.2019
- Posted requisitions, based on staffing needs of the store
- Scheduled interviews
- Created/sent job offers
- Conducted new associate orientation
- Provided attendance and training reports to management
- Administration duties related to closing out payroll
Installed Sale Coordinator
Lowes
03.2018 - 06.2019
- Coordinated the scheduled installations with outside vendors
- Tracked product sold and communicated arrival time with customer
- Addressed and remedied issues that arose with scheduling, product, or workmanship in a timely manner
- Assisted sales staff on the installation process and labor costs
- Paid invoices to contractors for work completed
Head Cashier
Lowes
06.2017 - 03.2018
Cashier
Lowes
10.2014 - 06.2017
Front Desk Assistant, Human Resources Department
Minnesota State University
08.2013 - 05.2014
Education
Bachelor of Science - Elementary Education
Western Governors University
Online 08-2018
Bachelor of Science - Bachelor of Science Degree in Elementary Education
Minnesota State University
Moorhead MN 10-2012
Skills
- 8 years of successful management
- Task delegation
- Scheduling coordination
- Employee engagement
- Positive attitude
Timeline
Specialty Assistant Manager
Lowes
06.2024 - Current
Merchandising Assistant Store Manager
Lowes
06.2023 - 06.2024
Sales Floor Department Supervisor
Lowes
12.2021 - 06.2024
Administrative Support Associate
Lowes
06.2019 - 12.2019
Installed Sale Coordinator
Lowes
03.2018 - 06.2019
Head Cashier
Lowes
06.2017 - 03.2018
Cashier
Lowes
10.2014 - 06.2017
Front Desk Assistant, Human Resources Department
Minnesota State University
08.2013 - 05.2014
Bachelor of Science - Elementary Education
Western Governors University
Bachelor of Science - Bachelor of Science Degree in Elementary Education
Minnesota State University
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