Summary
Overview
Work History
Skills
Timeline
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Jessica Adams

North Las Vegas,NV

Summary

Dynamic sales consultant with a proven track record at CarMax, excelling in client relationship management and consistently surpassing sales targets. Leveraged effective persuasion skills to enhance customer loyalty and satisfaction, while training junior staff to elevate service quality. Recognized for fostering long-lasting client relationships and driving significant sales growth.

Overview

35
35
years of professional experience

Work History

Sales Consultant

CarMax
01.2014 - Current
  • Developed and maintained strong client relationships to enhance customer loyalty.
  • Trained and mentored junior sales staff on best practices and effective techniques.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.

General Manager of Operations

24 Hour Fitness
02.2005 - 12.2019
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Fitness Instructor/Group X Trainer

General Manager

McDonald's Restaurant
12.1990 - 01.2005
  • Oversaw daily operations to ensure exceptional customer service and operational efficiency.
  • Developed and implemented training programs to enhance team performance and service quality.
  • Managed inventory systems, ensuring optimal stock levels and reducing waste through strategic ordering.
  • Analyzed sales reports to identify trends, adjusting menu offerings for improved profitability.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Skills

  • Client relationship management
  • Product and service sales expertise
  • Effective persuasion skills
  • Consistently surpasses sales targets
  • Client relationship management
  • Customer relationship building
  • Sales performance consultation
  • Customer loyalty strategies
  • Team development

Timeline

Sales Consultant

CarMax
01.2014 - Current

General Manager of Operations

24 Hour Fitness
02.2005 - 12.2019

General Manager

McDonald's Restaurant
12.1990 - 01.2005

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