Jessica Adkins
Page,WV
Summary
Dedicated admitting clerk known for streamlining patient intake processes and ensuring 100% HIPAA compliance. Proven ability to enhance patient experiences through effective communication and collaboration with medical staff.
Overview
8
8
years of professional experience
Work History
Admitting Clerk
CAMC Plateau Medical Center
Oak Hill, WV
10.2022 - Current
- Streamlined intake process by greeting patients, verifying demographics, and coordinating medical charts for laboratory and radiology services, enhancing overall patient experience.
- Verified insurance coverage, determined patient charges, and collected co-pays while ensuring all data was entered accurately into EHR systems.
- Maintained 100% HIPAA compliance by safeguarding sensitive records and ensuring the accuracy of all legal admission forms.
- Collaborated with medical staff, billing, and various departments to resolve discrepancies and optimize patient flow during peak hours, improving operational efficiency.
Legal Assistant
New, Taylor & Associates
Beckley, West Virginia
01.2022 - 10.2022
- Drafted correspondence and formal legal documents for attorney review, ensuring all filings were delivered to court officials and witnesses on schedule.
- Facilitated trial readiness by gathering evidence, organizing exhibits, and documenting client interviews.
- Managed case files and discovery materials, delivering concise summaries and research to support legal strategies.
- Served as primary point of contact for clients, coordinating scheduling and providing case updates while ensuring confidentiality.
Personal Loan Specialist
OneMain Financial
Oak Hill, WV
08.2021 - 01.2022
- Evaluated creditworthiness by analyzing debt-to-income ratios, collateral, and financial data, resulting in timely approval or denial of personal loan applications in compliance with regulatory standards.
- Guided customers through the loan lifecycle, educating them on product selection, repayment terms, and responsible borrowing to ensure affordability and satisfaction.
- Managed loan processing and closing procedures, ensuring 100% accuracy of legal documents, employment verifications, and record-keeping within company systems.
- Monitored account health, resolved complex inquiries regarding balances or payments, and executed delinquent account collections, ensuring adherence to federal and state guidelines.
Legal Assistant
Office of the Fayette County Prosecuting Attorney
Fayetteville, West Virginia
04.2019 - 07.2021
- Drafted, proofread, and prepared key legal documents—including pleadings, motions, and discovery requests—ensuring 100% accuracy in grammar and adherence to attorney strategies.
- Facilitated trial readiness by conducting legal research, summarizing evidence, and organizing complex exhibits; coordinated witness testimonies and prepared all necessary materials for court hearings.
- Managed lifecycle of case files and electronic records; executed timely court and agency filings while ensuring compliance with statutory deadlines and submission guidelines, enhancing case management efficiency.
- Acted as a primary liaison between attorneys, outside counsel, and witnesses, providing case updates and managing high-level scheduling and correspondence.
Home Visitor
New River Health Association MIHOW/PAT
Oak Hill, WV
03.2018 - 03.2019
- Conducted comprehensive home visits to assess family needs, home safety, and risk factors; developed Individualized Family Service Plans (IFSPs) to promote self-sufficiency and stabilize crises.
- Delivered evidence-based resources on child development, nutrition, and mental health while empowering parents to navigate educational and healthcare systems independently.
- Liaised with community organizations to secure referrals for housing, employment, and public benefits; advocated for families to access all eligible services.
- Maintained meticulous records of progress notes, service plans, and medical/mental health histories in strict accordance with confidentiality and professional best practices.
Education
Associate of Applied Science - Healthcare Administration
West Virginia Junior College
Morgantown, WV11-2026
High School Diploma -
Midland Trail High School
Hico, WV05-2012
Completion Certificate - Computer Maintenance And Repair
Fayette Institute of Technology
Oak Hill, WV05-2012
Skills
- Patient intake
- Electronic health records
- HIPAA compliance
- Insurance verification
- Case management
- Microsoft Office Proficiency
- Customer service
- Patient advocacy
- Emergency room experience
- Collaboration and teamwork
- Adaptability and flexibility
- Multitasking Abilities
- Self motivation
- Medical terminology
- American Heart Association BLS Certified
- Telephone etiquette
- Excellent communication
- Adaptable and flexible
Timeline
Admitting Clerk
CAMC Plateau Medical Center
10.2022 - Current
Legal Assistant
New, Taylor & Associates
01.2022 - 10.2022
Personal Loan Specialist
OneMain Financial
08.2021 - 01.2022
Legal Assistant
Office of the Fayette County Prosecuting Attorney
04.2019 - 07.2021
Home Visitor
New River Health Association MIHOW/PAT
03.2018 - 03.2019
Associate of Applied Science - Healthcare Administration
West Virginia Junior College
High School Diploma -
Midland Trail High School
Completion Certificate - Computer Maintenance And Repair
Fayette Institute of Technology