Jessica ALCANTAR
Detroit,MI
Summary
Dynamic server and manager with a strong work ethic and exceptional customer service skills, honed at The Hamshop Cafe. Proven ability to enhance guest engagement and satisfaction through personalized service and effective team leadership. Skilled in cash handling and resolving guest complaints, consistently achieving sales targets while fostering loyalty.
Overview
4
4
years of professional experience
Work History
Server
Nicky D's
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Manager
The Hamshoppe Cafe
02.2022 - 01.2026
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Server
Sexy Steak
01.2024 - 08.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
No Degree -
GED
Dialysis Technician
Dorsey School
Wayne, MI06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Nicky D's
02.2025 - Current
Server
Sexy Steak
01.2024 - 08.2024
Server/Manager
The Hamshoppe Cafe
02.2022 - 01.2026
No Degree -
GED
Dialysis Technician
Dorsey School
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