Jessica Allen
San Antonio, TX,TX
Summary
I am a caring and hard working individual, who is determined to put my best efforts in any job that I do. I am creative and passionate when it comes to working and I find it best when I am in a position to help others. I have 25+ years of customer service under my belt and have been in the care service industry for about 5 years. I am an asset to any team that I become a part of and will ensure a positive outcome of my employment.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
San Antonio State Supported Living Center
04.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
Gift Shop Manager
San Antonio Aquarium
04.2021 - 04.2022
- Oversaw daily financial transactions, including cash handling procedures, ensuring accuracy and compliance with company policies.
- Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing store environment.
- Maintained accurate records of all inventory levels through routine audits, allowing for timely replenishment orders as needed.
- Managed a team of employees, providing training and guidance to ensure excellent customer service and shop maintenance.
- Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers.
- Resolved customer complaints promptly and effectively, turning dissatisfied shoppers into loyal patrons.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in the recruitment process for new staff members, conducting interviews and selecting qualified candidates to join the team.
Cashier
Walmart
06.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
GED -
Palo Alto College
San Antonio, TXSkills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Merchandise planning
- Cash control
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Customer Service Management
Timeline
Direct Support Professional
San Antonio State Supported Living Center
04.2022 - Current
Gift Shop Manager
San Antonio Aquarium
04.2021 - 04.2022
Cashier
Walmart
06.2020 - 04.2021
GED -
Palo Alto College
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